Account Manager Just posted

Client Manager is the high touch client expert who is responsible for overseeing, managing and providing white glove service to a roster of non‑profit clients. From development and event strategy to marketing direction and feedback, they act as the representative in all client relation matters, while calling on cross functional support (event coordination, graphic design, and other shared services) as needed. The client manager will build strong trusted relationships and effectively manage their portfolio of clients.

Over the summer a satellite office will be open in Deal, NJ and employees can choose to work from this office or the NYC office.

Key Responsibilities

Client Relationship Management and Strategy Development

• Onboard new clients build strong relationships, understanding their organizational DNA and goals
• Craft an aspirational annual roadmap and individual client strategies to maximize the success of the organization. This might be a combination or events, marketing and collateral, and building of infrastructure within the organization
• Prepare high‑level state‑of‑the‑business reports, sharing insights with leadership and clients.
• Attend key meetings and meet with client partners.
• Identify challenges and proactively bring innovative solutions to leadership and client.

Event Planning with Cross Functional Support

Creative and Marketing

Research and Analysis

Qualifications & Requirements

Travel and Office Requirements

Please note that during the Spring and Summer, there are many client events beyond traditional working hours. These events primarily take place in Deal, NJ or Brooklyn, NY. The client manager is expected to be present at events for their clients. Travel and hotel arrangements will be made to allow for attendance at these events, and adjustments to work schedules will also be made.

We are currently in a hybrid work schedule where we are in the office Mondays–Wednesdays each week and remote Thursdays and Fridays. Our office is located in Flatiron District NYC.

Over the summer a satellite office will be open in Deal, NJ and employees can choose to work from this office or the NYC office.

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