remote typeOnsite
locationsAtlanta, GA
time typeFull time
posted onPosted 30+ Days Ago
job requisition idJR-47166
How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful : to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.
Work Shift
Day (United States of America)
Wellstar Douglas in Douglasville, Georgia is seeking a FT Patient Outreach Services Specialist. The Patient Outreach Services Specialist is under the supervision of the Outreach Supervisor or designee, performs technical and non-technical duties within the WellStar Laboratory Outreach specimen collection locations. Duties included, but not limited to, WellStar EPIC system patient registration; WellStar EPIC system insurance and ICD-10 data entry; WellStar EPIC system laboratory test order entry; Quest Laboratory and Lab Corp systems patient registration; Quest Laboratory and Lab Corp systems insurance and ICD-10 data entry; Quest Laboratory and Lab Corp systems test order entry; resolving all customer service problems and issues at assigned in-office phlebotomy and patient service center locations; properly preparing and packing specimens for transport to analyzing laboratory; properly and accurately performing phlebotomy specimen collection; performing Quality Assurance and maintenance checks on all equipment in accordance to CLIA and CAP guidelines; and all other duties as assigned.
Core Responsibilities and Essential Functions :
Perform Patient Registrations
- Check all lab orders (Epic / Manual) for accuracy (patient identification, testing and insurance) in accordance to national patient safety goal.
- Accurately registers patient in Epic. Check all lab orders (electronic or manual) verifying the correct lab is chosen dependent upon patients insurance
- Verify all expected date
- Verify accurate test information is captured in multiple registration systems (WellStar Epic System or the Quest and Lab Corp systems).
- Verify that insurance is current, correct and verified in the registration system
- Scan all patient information in the Epic system (ID, insurance card, manual lab orders)
- Order test(s) in computer system and follows special procedures for test reporting requirements.
Collaborates with physician, and office staff to verify accuracy
Verify test reports / results are sent to appropriate personnel. (Physician and / or appropriate office)Verify activity is recorded and performs monthly audit reports of all registrations for non-WellStar labsVerify all STATs are sent to laboratory within time guidelines. (Schedule all STAT pick-ups)Print ABN (if required), present to patient provide verbal explanation and obtain signatureCollect payments for SP3 (Time of Service patients) for all approved lab test. (credit card, check, money order)Customer Service Support
Assisting Physicians / Office staff with ordering labs in Epic correctly. (Future / Standing / Clinic Collect orders)Notifying physicians, or designee, immediately of critical lab results as requestedIf necessary, reprint any laboratory reportsAssisting physician with any research and issue resolutionAssisting physician office staff and patients in resolving all laboratory billing issuesMaking all follow-up phone calls to patients if re-collection of specimens is necessaryAssists physicians and office staff in determining appropriate selection of diagnostic lab tests or test panelsServes as liaison between the office manager and supervisors on location concerns / issuesAssists with patient questions and concerns. Escalates any issues appropriately that may arise outside of the Leads scopeFax lab results to Physicians as requestedMaintain organized records and documents on site for three (3) months Regulatory AgencyQuality Assurance Requirements
Perform all daily QA checks on equipmentPerform quarterly safety inspections and prepare report of findings for trackingPerform quarterly Chemical Inventory inspections and prepare report of findings to safety officerComplete monthly workload talliesComplete all annual personnel requirements (lab procedure review, mandatory continual education review, net learning CEUs, employee physical examination)Must remain current on information regarding all CLIA and CAP requirements, in accordance to national patient safety goalsAttendance at all mandatory staff meetings Phlebotomy / Specimen Collection / Specimen ProcessingProperly identify the patient by following the WellStar Patient Care Safety policiesProperly perform venipunctures procedures on patients of all agesFollow Laboratory policies regarding hard stick situationsProperly process all specimens according to established specimen requirementsPackage all specimens according to DOT guideline and prepare for courier pick-up by WellStar, Quest, Lab Corp, Fed Ex couriersCollection and proper processing of all testing kits (Progenity, AVISE, Vectra, Natera)Responsible for current knowledge of test, tube and specimen requirements for WellStar, Quest and Lab Corp laboratoriesResponsible for current knowledge on collection and processing requirements of specialty testing such as GTT, Breath test and Bariatric testing for WellStar, Quest and LabCorpUse proper hand hygiene in accordance to patient safety goalsRequired Minimum Education :
High School Diploma Required orGED GeneralRequired Minimum License(s) and Certification(s) :
All certifications are required upon hire unless otherwise stated.
Basic Life Support (BLS) through American Heart Association (AHA) RequiredAdditional License(s) and Certification(s) : n / a
Required Minimum Experience :
Minimum 1 year of previous computer registration skills completed WellStar Lab Outreach externship Preferred andMinimum 1 year of Customer Service experience preferred and / or completed WellStar Lab Outreach externship Preferred andMinimum 1 year of previous phlebotomy and specimen processing experience preferred and / or completed WellStar Lab Outreach externship PreferredRequired Minimum Skills :
Requires excellent Customer Service skillsExcellent verbal and written communication skillsRequires efficient and accurate computer skillsMust be able to work and maintain professional demeanor under stressful conditionsRequires efficient multi-tasking and organizational skillsMust be able to gracefully maintain composure in difficult situationsJoin us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.
