Talent.com
IT Support Services Manager

IT Support Services Manager

TEKsystemsEvans,CO,80620,USA
30+ days ago
Job description

Description :

  • Manage and coordinate the IT support services team and evaluate performance.
  • Manage and coordinate urgent and complicated support issues.
  • Ensures customer service is timely and accurate daily.
  • Determine the root cause of issues and communicate appropriately to internal and external technical resources.
  • Develop and maintain phone / ticket escalation processes to ensure appropriate and timely resolution to service tickets.
  • Implement training and help desk software capabilities to strengthen service operations.
  • Manages employee training and end-user support programs.
  • Oversees ticket system, monitors ticket statuses, and reports to facilitate timely ticket resolution.
  • Oversee dispatch process of service requests to ensure full utilization of technical resources.
  • Assists with developing policy for installing and configuring software or hardware updates or patches.
  • Evaluate and resolve network connectivity or communications systems issues.
  • Manage the process for communicating outage / emergency activities to the organization.
  • Install, operate, maintain, and repair hardware, software, and peripheral equipment.
  • Ensure user onboarding procedures are maintained to meet compliance and security concerns.

Qualifications :

  • Bachelor’s Degree from an accredited college or university in Computer Science, Information Technology or related field.
  • 4 - 6 years of relevant IT support work experience and healthcare experience in a non-profit organization are preferred.

    • About TEKsystems :

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.