Director of Service Operations -Mechanical

Job Description

The Director of Service is responsible for overseeing the mechanical service division, which includes HVAC, plumbing, piping, and preventive maintenance operations. This leadership role ensures the efficient delivery of service contracts, emergency response, and repair work, while driving customer satisfaction, operational excellence, and profitability. The Director of Service develops strategic initiatives, manages service teams, and fosters client relationships to expand the company’s service portfolio and support long-term growth.

Job Duties and Responsibilities

• Provide strategic leadership and overall management of the mechanical service division.
• Develop and implement business plans, budgets, and performance goals for service operations.
• Oversee service contracts, maintenance agreements, repair projects, and emergency response.
• Ensure compliance with safety standards, regulatory requirements, and company policies.
• Lead, mentor, and develop service managers, technicians, and support staff.
• Build and maintain strong client relationships to drive customer satisfaction and repeat business.
• Identify new service opportunities and collaborate with business development teams to grow market share.
• Manage financial performance, including forecasting, cost control, and profitability.
• Monitor KPIs and operational performance metrics to ensure efficiency and quality.
• Resolve escalated client issues and ensure timely, effective solutions.
• Collaborate with other company leaders to align service operations with overall business objectives.

Qualifications / Requirements

Education

preferred.

Job Skills Needed