CareIQ Physical Therapy Care Coordinator I

CareIQ Physical Therapy Care Coordinator I

The CareIQ Physical Therapy Care Coordinator I provides administrative customer service and file management assistance to claimants, providers, claims professionals, and case managers regarding new and ongoing ancillary healthcare services. Utilizing proprietary systems and knowledge from training, a CareIQ Physical Therapy Care Coordinator I will provide excellent telephonic and written customer service to both inbound and outbound customers. A CareIQ Physical Therapy Care Coordinator I operates with a high focus on accuracy, urgency, and communication to ensure that services are completed on schedule and without interruption.

This is a remote role, candidates must reside in Eastern or Central time zone.

Essential Functions And Responsibilities :

• Provides telephonic customer service in an inbound and outbound high-volume call-center environment.
• Completes accurate data review and entry.
• Able to learn and operate corporate proprietary systems.
• Requests and reviews treatment and appointment documentation to verify completion and accuracy.
• Completes administrative review of claim authorization, referral orders, appointment notes and reports to ensure services that have been completed, ordered and authorized are in alignment.
• Ensures all case stakeholders are updated regularly.
• Types and proofreads reports and correspondence via email and management systems.
• Transcribes correspondence / reports from dictation.
• Uses problem solving and critical thinking skills to ensure daily scheduling challenges do not cause delays in securing appointments.
• Requires regular and consistent attendance.
• Meets departmental production and quality performance expectations.
• Complies with all safety rules and regulations during work hours in conjunction with the Injury and Illness Prevention Program (IIPP).
• Additional duties as required.

Knowledge & Skills :

Education / Experience :

Pay Range : $15.26 - $23.28 per hour

CorVel, a certified Great Place to Work Company, is a national provider of industry-leading risk management solutions for the workers' compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).

A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w / Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.

CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.