Customer Care Representative

Job Description

Job Description

About Hyperion Solutions : Hyperion Solutions is a technology-driven vertical transportation solution provider headquartered in Memphis, Tennessee, with offices across the United States. We connect trusted brands to deliver premier integrated solutions in Systems & Components, and Technical Services for the Vertical Transportation industry. As a transforming company, we are continuously seeking positive, energetic, and passionate individuals to join our team.________________________________________What Youll DoAs a Customer Care Representative, you will act as the primary liaison between Hyperion Solutions and our customers, supporting [insert product line]. Reporting to the Manager, Customer Care, your role includes : Customer Interaction : Respond to customer inquiries via phone and email; provide accurate quotations; proactively communicate order status and resolve issues to maintain strong customer relationships.Order Processing : Process quotes, orders, and related sales forms accurately following ERP system guidelines; maintain detailed records of customer interactions, transactions, and comments.Problem Resolution : Address a wide range of customer questions with in-depth product knowledge; provide solutions and alternatives promptly; collaborate with logistics, accounting, and other departments to ensure smooth order fulfillment.Perform all other duties as assigned.________________________________________What You BringHigh school diploma required; sales or industry experience preferred.Proficiency in MS Office and ERP or office management software.Dependable, with regular and prompt attendance.Capabilities & Skills : Effective Communication : Clearly convey ideas, actively listen, share information with the team, and engage others in discussions.High-Quality Work : Complete tasks promptly, review work for accuracy, and consider the impact on colleagues and customers.Technical Expertise : Maintain current technical knowledge and apply it effectively; share expertise with others.Prioritization & Organization : Balance multiple tasks and projects, focusing on key goals and objectives.Resource Management : Influence and motivate others, fostering high performance.Conflict Resolution : Address issues professionally, mediate when necessary, and maintain constructive interactions.________________________________________How You WorkYou are a proactive problem-solver who thrives in a fast-paced customer service environment. You prioritize customer satisfaction while ensuring accuracy in orders and communications. You collaborate seamlessly with colleagues across departments and approach challenges with a solution-focused mindset, contributing to a positive and efficient work culture.________________________________________What We OfferAt Hyperion Solutions, we value our employees as our most important asset. We provide : Competitive salary and benefits packageOpportunities for career growth and advancementPositive work environment that recognizes initiative and encourages personal developmentHyperion Solutions is committed to providing access, equal opportunity, and reasonable accommodations for individuals with disabilities. We are an Equal Opportunity Employer and do not discriminate based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other protected class under federal, state, or local law.

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