Property Field Claims Manager (Texas or Oklahoma)

Provide leadership and management direction to a team of Property Field Adjusters. Direct conformity with the terms of each policy and in compliance with applicable laws, regulations, established standards, and procedures of the company. You will report to a senior manager, adjusting services.

In this primarily field-based role, you will spend 80% of your time (4+ days per week) working in the field in Texas or Oklahoma. On occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, trainings, and culture events.

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Position Compensation Range :

$86,000.00 - $142,000.00

Pay Rate Type : Salary

Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.

Primary Accountabilities

• Create a collaborative, performance-driven work environment by facilitating and fostering trust, transparency, and inclusion. Work with team members to set clear goals, provide feedback, perform performance assessments, and support on-going development.
• Lead with influence and expertise. Actively contribute to division or department leadership team. Communicate and support organization mission, vision, values, policies, and practices.
• Support and environment of teaming where adjusters make decisions and close files within and outside of their assigned inventory. Foresee issues that may require intervention. Develop and share innovative and effective solutions for dealing with problems, situations and conflicts.
• Comply with Unfair Claims Practices Acts and ensures handling of claims in good faith. Adhere to Local and Corporate Guidelines, Company Claim Bulletins, and the Company Code of Ethics. Respond to inquiries and handle complaints from individuals or their representatives, insurance departments, Consumer Affairs, and other agencies.
• Establish, communicate, and implement departmental plans, objectives, and strategies.
• Participate as member of the management team.

Specialized Knowledge & Skills Requirements

Additional Specialized Knowledge & Skills

Licenses

Travel Requirements

Additional Information

Offer to selected candidate will be made contingent on the results of applicable background checks

Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions

Sponsorship will not be considered for this position unless specified in the posting

The candidate(s) selected for this role will be employed by AFICS, Inc. (American Family Insurance Claims Services, Inc.), an affiliate of American Family Mutual Insurance Company, S.I.

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please email AskHR@AmFam.com to request a reasonable accommodation.

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