TikTok Shop Growth Lead / CSM

Job Description

Job Description

Who We Are

Reach Social is an official TikTok Shop Partner. Weve become one of the fastest growing TikTok Shop agencies in the US servicing 79 figure household brands. Our ambition is to become the most sought-after social commerce partner in the market.

This is a ground-floor opportunity to be part of a hungry, high-performance team thats rewriting the playbook for social commerce. We move fast, hold ourselves to a standard of excellence, and expect everyone to bring relentless hustle, creativity, and accountability. If you want startup energy with the ability to impact major household brands, this is the place.

Description

Were looking for a driven operator and client growth strategist who thrives in fast-moving, high-stakes environments. You should be excited to dive into every part of the TikTok Shop ecosystemviral content, affiliate marketing, offers, and operationsand be ready to wear multiple hats.

This role demands someone who embraces challenges, thinks creatively under pressure, and pushes for excellence in everything they do. The ideal candidate is passionate about TikTok, great at building client partnerships, and has the grit to chase ambitious growth goals.

Responsibilities

Build long-term partnerships with clients, setting realistic but ambitious expectations

Act as the primary POC and trusted advisor for client relationships

Proactively identify growth opportunities and cross-sell agency services

Own and deliver client projects on time with excellence

Educate clients on TikTok Shop ecosystem and growth levers

Manage and motivate a remote team of shop assistants, ensuring high-quality execution

Review work, provide feedback, and maintain high performance standards

Design and execute growth strategies that drive GMV for clients

Analyze content and competitor landscapes; identify what wins and why

Craft creator briefs across top-funnel education and bottom-funnel conversion campaigns

Develop affiliate criteria and manage affiliate recruitment

Build and optimize offer / promotion strategies

Track KPIs, report results, and iterate quickly to maximize growth

Stay ahead of TikTok shopping features, tools, and trends to unlock new opportunities

What Success Looks Like

Managing a portfolio of 58 high-value clients

Deep, trusted client relationships (best friends level)

Anticipating and preventing churn with >

95% accuracy

Driving meaningful GMV growth across all client shops

Training future growth hires and stepping into a leadership role

Qualifications

2+ years experience in TikTok Shop

Obsession with TikTok, creators, and consumer behavior on the platform

Exceptional communication and relationship-building skills

Strong analytics mindset; able to interpret data into growth strategies

Excellent project management and organizational abilities

Hustler mentality : thrives in startup mode, resourceful, and thrives under pressure

Relentless pursuit of excellence and a bias toward action

Willingness to learn fast, iterate, and never settle for good enough