Director of Customer Support

Job Description

Job Description

Salary :

Alignment with the HOALiving Core Values is a requirement of all positions within the organization :

• Solutions Oriented
• Teamwork
• Accountability
• Respectful

SCOPE :

The Director of Customer Support is a full-time, salaried employee. This employee will report directly to the Chief Service Officer. The Director of Customer Support is a senior leader on the Support Operations team, who helps organize and establish

an optimal customer service strategy to maintain positive relationships with customers and to improve services. This

position is responsible for overseeing various support roles including but not limited to : Customer Service, Disclosure, FHA, Legal and Insurance.

RESPONSIBILITES :

Engage as a leadership member of the Support Operations team :

Oversee the operations of the Customer Service team, in partnership with the Customer Service Manager :

Supervise Disclosure team :

Implement and manage various other support operations related items :

KNOWLEDGE, SKILLS & ABILITIES :

Knowledge :

The position requires knowledge in the following areas :

Skills :

The incumbent must possess the following skills :

Personal Attributes :

The incumbent must also demonstrate the following personal attributes :

EDUCATION & WORK EXPERIENCE QUALIFICATIONS :

Previous experience with Vantaca implementation is suggested, and experience in a customer facing role is required. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed in this job description are representative of the knowledge, skills, and / or ability required and are not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with this position.