Technical Support SpecialistTagMaster North America, Inc. • Tacoma, WA, US

No longer accepting applications

Technical Support Specialist

TagMaster North America, Inc. • Tacoma, WA, US

12 days ago

Job type

Full-time

Job description

2 days ago Be among the first 25 applicants

Job Summary : TagMaster NA is seeking an experienced Technical Support professional with the ability to provide remote assistance and troubleshooting via phone, email, video-calls. Experience and knowledge of RFID, security, access control, and identification solutions is a plus. This is a full-time position with excellent benefits and available immediately. This position reports to the Director of Technical Services and is for support on the TagMaster NA's products and services deployed on the access control and security industries, and requires knowledge and understanding of binary, Linux command, and interfaces such as Ethernet, Wiegand, and serial.

Expectations :

To become an expert in the use and configuration of TagMaster products
Handles and resolves customer calls and emails
Follows up on new installations, Demo and Loaner units, and technical support calls
Represents TagMaster NA and its products in a professional manner
Qualifies customer bug reports and produces repeatable cases
Interacts with developers to ensure problem resolution
Deliver on-site installations
Test new releases and perform light IT tasks
Provide technical support at trade shows as requested by Sales and Marketing staff

Responsibilities :

Educates customers on products, installation, and pertinent technical information

Maintains relationships with technicians and installers

Log customer issues into CRM system and track resolution

Wires readers, makes cables

Contacts customers for shipping information and support issues

Processes orders and ships products

Receives products and inventory

And other miscellaneous tasks

Qualifications

A minimum of two years' experience in technology service and product support (hardware and software)

BA / BS degree in technical subject (or an equivalent combination of education, certification, training, and / or experience with access control and / or parking access)

Must have strong organizational skills and pay close attention to details

Dynamic problem-solving skills and the ability to multi-task and quickly engage in situations, assess alternative courses of action, anticipate issues, and implement programs and tactics to drive effective change

Excellent verbal and written communication skills for phone and e-mail support as well as working as part of a team

Experience with operation and connectivity of networking devices (i.e., hubs / routers / modems / switches)

Knowledge of RFID and License Plate Recognition systems is a plus.

Competency in Microsoft applications including Word, Excel, and Outlook.

Flexibility : Be adaptable, open-minded, and unbothered by change and a dynamic environment while being able to see the big picture.

Additional Requirements

Must be legally eligible to work in the USA

Travel and fieldwork may be required.

Must be able to use public transportation for business travel (common carrier)

Must be available to work at the TagMaster North America office located in Tacoma, Washington

Candidates must present themselves professionally, both in appearance and verbally

Must be able to understand instructions given in English, both written and verbal.

Must be able to lift 50lbs.

Terms

Salary Position, Commensurate with Experience

Bonus based on company and individual performance

Medical, Vision, Dental Insurance

Paid Vacation / Sick

Job Type : Full-time

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Technical Support Specialist • Tacoma, WA, US

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