Talent.com
CALL CENTER REPRESENTATIVE
CALL CENTER REPRESENTATIVENevada Health Centers • Las Vegas, NV, United States
CALL CENTER REPRESENTATIVE

CALL CENTER REPRESENTATIVE

Nevada Health Centers • Las Vegas, NV, United States
22 days ago
Job type
  • Full-time
Job description
Position Summary

The Call Center Representative supports the scheduling and general inquiries of patients through incoming/outgoing calls.

Nevada Health Centers is an employer of choice and offers comprehensive benefits, including but not limited to:
  • Competitive compensation, with annual merit increases
  • Company sponsored PPO medical plan and buy-up option, vision and dental plans
  • 403(b) retirement plan with employer match
  • Generous time-off policy, and ten (10) paid holidays plus one (1) float holiday
  • Company paid life/AD&D and long term disability policies
Essential Duties and Responsibilities
  • Provides exceptional customer service to both internal and external customers
  • Monitors and directs incoming and outgoing calls in a timely manner
  • Schedules, reschedules, cancels, and confirms appointments accurately
  • Coordinates walk-ins and triaging with clinic staff
  • Blocks provider schedules as requested by call center and/or clinic supervisor
  • Answers general inquiries regarding clinic services and hours, informs patients about sliding fee programs and insurance eligibility
  • Completes appropriate patient documentation in electronic medical records.
  • Follows all policies and procedures and appropriately report concerns and patient issues as well as procedures for personal requests.
  • Alerts for ways to improve customer service, improve patient flow
  • Attend required meetings and participate in committees as requested.
Required Qualifications
  • High school diploma or general education degree (GED)
  • 6 months experience in a customer service role
  • Strong communication skills including written and verbal communication
Preferred Qualifications
  • English/Spanish fluency
  • Demonstrated proficiency with computer programs and data entry, experience with Electronic Health Records highly preferred
  • Previous experience using a multi-line phone system
  • Ability to manage time effectively

Equal Opportunity Statement

Nevada Health Centers will provide equal opportunity employment to all employees and applicants for employment. No person shall be discriminated against in employment because of race, color, gender, age, national origin, ancestry, religion, physical or intellectual disability, marital status, parental status, sexual orientation, gender identify and expression or any other category protected by law.

Americans with Disabilities Act (ADA) Statement

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; stoop, kneel, or crouch. The employee must regularly lift and/or move up to 20 pounds.
Create a job alert for this search

CALL CENTER REPRESENTATIVE • Las Vegas, NV, United States

Similar jobs

Call Center Agent (PT or FT)

American Red CrossHenderson, NV, United States
Full-time

Join the American Red Cross and Be a For for Good! If you are committed to changing the world one community at a time, while enjoying great pay and a flexible work schedule, ARC is for you! Current...Show more

 • Promoted

Community Concierge & Center Engagement Specialist

Regus Management Group, LLCHenderson, Nevada, United States
Full-time

A leading workspace provider is seeking a Community Associate in Henderson, NV.The ideal candidate will manage customer relationships, assist with requests, and organize community events.You should...Show more

 • Promoted

Remote Call Center Representative

FlatoutLas Vegas, NV, United States
Remote
Full-time +1

Work from Home ? Full-Time / Part-Time ? Hourly Bonuses ? Flexible Shifts (incl.Role Overview :Provide remote customer support via calls, emails, and chatsresolving issues, answering questions, and...Show more

 • Promoted

Call Center Customer Service, Reservationist.

GetAways Resort ManagementLas Vegas, NV, United States
Full-time

GetAways Resort Management is looking for great customer service representatives to assist speaking members in booking dream vacations! Paid Training starts March 9, 2026.Our Member Services Agents...Show more

 • Promoted

Call Center Representative Agent - Part Time Panelists Needed - Remote

ApexFocusGroupWhitney, Nevada, US
Remote
Full-time +1

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Call Center Representative Agent experienc...Show more

 • Promoted

Call Center Healthcare Customer Service Representative - Remote

Caring TransitionsLas Vegas, NV, United States
Remote
Full-time +1

Job DescriptionJob DescriptionCompany :Caring TransitionsLocation :Remote Work from Anywhere in the U.Job Type :Part-Time or Full-Time Entry-Level to Mid-LevelIndustry :Healthcare / Senior Services...Show more

 • Promoted

Customer Service Representative

The Siegel GroupLas Vegas, NV, United States
Full-time

Customer Service Representatives are often the first staff members that current, new or prospective residents meet.This is the only opportunity to make a positive first impression.This position is ...Show more

 • Promoted

Remote Customer Service Representative – Product Testing

GLOCPAParadise, Nevada
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet...Show more

 • Promoted

Remote Senior Call Center Representative

TechOp SolutionsLas Vegas, NV, United States
Remote
Full-time

TechOp Solutions is seeking Senior Customer Service Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence.The ideal candidate wi...Show more

 • Promoted

Call Center Sales Representative

OnPoint CX Solutions LLCHenderson, NV, US
Part-time
Quick Apply

OnPoint CX Solutions is hiring experienced Call Center Sales Representatives to join our in-office Henderson sales team.This is a part-time morning shift position (Monday–Friday, 6:.AM–10:00 AM) id...Show more

Call Center Agent

Wynn ResortsLas Vegas, NV, United States
Full-time

Company Description Job Description The Reservations Sales & Marketing Agent responds to every guest inquiry professionally in a skilled, warm and engaging manner.Answering and efficiently handling...Show more

 • Promoted

Sales Representative - Alarm Systems

Securitas TechnologyLas Vegas, NV, United States
Full-time

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes.More than 13,000 colleagu...Show more

 • Promoted

Call Center Service Representative Remote (1130 am-800 pm) NV - March 4, 2026

Zions BankLas Vegas, NV, United States
Remote
Full-time +1

Its Always a Great Day at Zions Bancorporation!We are transforming what it means to work for a financial institution.Our people are what set us apart and make us great.Together we are building a cu...Show more

 • Promoted

Alterations Customer Service Representative

David's Bridal, LLC.Henderson, NV, United States
Part-time

David's Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the event or the wedding dress that matches a personal style-or the care...Show more

 • Promoted

Collector Customer Service Representative

Patenaude & Felix, APCLas Vegas, NV, USA
Full-time
Quick Apply

COLLECTOR CUSTOMER SERVICE REPRESENTATIVE.Patenaude & Felix, APC of Las Vegas, NV is looking to hire a full-time Legal Account Representative to join our firm.Do you want to work for a law firm tha...Show more

Remote Call Center Representative (Las Vegas)

Flat Out ServicesLas Vegas, NV, United States
Remote
Full-time +1

Work from Home ? Full-Time / Part-Time ? Hourly Bonuses ? Flexible Shifts (incl.Role Overview :Provide remote customer support via calls, emails, and chatsresolving issues, answering questions, and...Show more

 • Promoted

Expereinced Remote Call Center Associat...

AppleoneLas Vegas, NV, United States
Remote
Temporary

Temporary position for about 5 months-This call center position is working on site training for 2 weeks, then will be remote.Client will provide laptop, monitors, keyboard, and mouse Candidates mus...Show more

 • Promoted

Senior Sales Representative

Rivercity Insurance & Financial ServicesLas Vegas, NV, United States
Full-time +1

Are you a driven and enthusiastic individual eager to build a fulfilling career in the financial services sector? Rivercity Insurance and Financial Services is looking for dedicated Sales Represent...Show more