Associate IT Client Services Technician

Salary : $46,249.35

Edison State Community College  invites qualified candidates to apply for the full-time position of Associate IT Client Services Technician. This entry level position will join our Technology team. In this role, you will be responsible for reviewing helpdesk tickets and triaging issues reported and closing them. Apart from helpdesk tickets, you will be required to work on ad hoc projects related to software or hardware. The role will provide a challenging experience and lots of hands-on learning opportunities. We prefer candidates who have some IT background.

To be considered, candidates should include cover letter, resume, and list of education / work experience, including job titles in chronological order when completing their online application.

Edison State Community College is an EOE / AA Employer.

Functional Responsibilities :

IT Helpdesk

• Review helpdesk issues, triage them, communicate with end users and close tickets within deadlines.
• Provide exceptional customer service for telephone / walk-in users at the IT Helpdesk.
• Support AV setup requests for different rooms.
• Set up hardware / software in labs, classrooms, and offices.
• Support IT needs for special events in college.
• Work on ad hoc projects as assigned.

Documentation

Others

Requirements

Required Knowledge, Skills, and Personal Qualifications :

Required Educational Background :

Other :

Benefits

The following benefits are available to full-time Professional / Technical employees. Employees working less than thirty hours a week are ineligible.

Health & Life Insurance :

Retirement Benefits :

Benefits that are not cost-shared by the college (available for payroll deduction) :

Vacation :

Professional / Technical employees receive 3 weeks of vacation each year which begins accruing on the employee's first pay period.  After five years of employment with Edison State the Professional / Technical employee will receive 3.5 weeks each year, after ten years this increases to 4 weeks, after fifteen years the employee will receive 4.5 weeks of vacation and this once again increases to 5 weeks after twenty years of employment with the college.

Sick Leave :

Edison State employees receive 3 weeks of sick leave each year which begins accruing on the employees first pay period.

Holiday Pay :

At the start of their employment employees are eligible to receive pay for the 11 holidays for which the campus is closed.

Tuition Waiver :

Tuition Reimbursement :

Edison State offers partial tuition reimbursement for continued education.

Health Club Contribution :

Edison State will pay a portion of an employee's yearly premiums for a health club membership.  Memberships to some local YMCA organizations can be payroll deducted.

The college also provides an on-site fitness center to employees, students and the community at no charge.