HM Sales Advisor 5th Ave at 18th Street

Overview

Job Description

About the Role

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and providing customers with support and guidance. You\'ll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You\'ll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities.

Responsibilities

• Provide excellent customer service : welcoming and guiding customers through the store and the OMNI experience where available, supporting them with direct customer service
• Willingness to engage and have conversations with customers to provide excellent service
• Guide customers through fashion trends, stories and products in all areas of the store
• Ability to effectively promote and sell our products to customers
• Actively promote our Customer Loyalty App (Hello Member) and in-store sustainability initiatives
• Represent the brand positively during all customer interactions
• Support with commercial or operational actions to reach sales targets with store management team

Qualifications

Why You\'ll Love Working at H&M

Additional Information

H&M is committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact recruitmentsupport@hm.com.

Benefits

Inclusion & Diversity

H&M is committed to inclusive, diverse and equitable workplaces. All diversity dimensions are considered in our recruitment process. We encourage applications from all backgrounds and do not require a cover letter.

Company Description : H&M is a fashion brand offering the latest styles and inspiration. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M here.

Store Roles Assessment : We use automated decision-making for skill-based recruitment within some stores. Your responses will be evaluated by an assessment tool with predefined criteria. You can provide feedback after the assessment and ask questions. If you need an alternative assessment method, contact recruitmentsupport@hm.com.

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