Fraud Risk Analytics Coordinator- Remote

Join the people helping people.

PSCU/Co-op Solutions is now Velera ! PSCU and Co-op Solutions became a single entity on January 2, 2024, and our new company name was announced on May 7, 2024. Our new brand represents our combined company’s shared mission and unique ability to drive velocity and positive momentum for credit union success in a new era of financial services.

For people drawn to serving others through their work, Velera is a place to thrive, as we serve our credit union members best by taking care of each other first.

If you want to help shape an industry, challenge yourself, and invest in your own future, this is the place for you. Velera is a highly accessible environment where you’re empowered to think on your feet, work from your heart, and discover the very best version of your professional and personal self. “Our Momentum. Your Moment.”

This application is the first step in seizing your moment.

The Fraud Coordinator position is on the Risk Analytics team. This position is needed to perform a variety of high level fraud, risk mitigation, data analysis, member experience tasks, and project management functions. The position will work closely with internal and external customers to analyze and translate information between assigned business and operational teams, to align needs with the current or future capabilities delivered through Enhanced Fraud Services.

Essential Functions & Responsibilities

• Review and coordinate incoming emails and service requests.
• Provides operational support on current processes and supports business operations
• Coordinate research activities for other PSCU departments
• Assist with managing compromise card events on behalf of PSCU member-owners.
• May be required to work extra hours in cases of business needs and/or emergencies, critical work function demands, disaster preparedness, operational work backlogs, or other circumstances as designated by the manager or senior management. This position may also be required to work occasional weekends & holidays in support of ongoing fraud prevention initiatives.
• Communicate professionally and accurately with financial institutions regarding identified fraud and recommendations associated with new channels of fraud mitigation and reduce fraud losses.
• Self-directed individual must manage multiple responsibilities, prioritize daily job functions and complete assigned tasks with adherence to crucial deadlines. Must communicate effectively with senior management, staff members, clients, and vendors.
• Develop and maintain positive relationships with other business units to ensure alignment in overall business outcomes. Work with internal business partners to improve the efficiency and effectiveness of the end-to-end process of member-owner risk/fraud detection and prevention.
• Assist with creating professional presentations/reports as the need arises for various fraud meetings and member-owner training functions.
• Effectively facilitate and work on cross-functional teams and with all levels of management. Be a productive teammate and communicate effectively with management and team members.
• Perform other duties as assigned

Physical Demands

• While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.
• Specific vision abilities required by this job include close vision.
• Ability to occasionally lift/move up to 25 pounds.
• Individuals with a disability who are otherwise able to perform the essential functions of the job may request a reasonable accommodation through the Human Resources department.

Position Specifications

Education

• Associates Degree in Business Administration, Finance, Economics, Fraud/Risk subject area or related field or combination of education and relevant proven experience required.

Experience

• Two (2) years professional experience in risk management, fraud prevention or fraud analytics required.
• Three (3) years within the financial service industry preferred. Experience with data analytical tools preferred.

Knowledge, Skills, & Abilities

• Demonstrate behaviors based on PSCU values: Excellence, Innovation, Leadership, Passion and Trust
• Ability to work a flexible schedule to meet needs of the business
• Ability to exercise discretion and good judgment in making decisions
• Ability to communicate effectively, positively and professionally at all levels with financial institution operational staff and executives as well as internal support teams and leaders; Ability to build and maintain strong relationships
• Ability to be flexible and work under high pressure in a complex environment
• Ability to manage multiple projects, work in fast-paced environment, and meet deadlines

Pay Equity

Velera is committed to pay equity and a competitive benefits package. The hiring amount for this position based on relevant experience and internal equity; the pay range is:

$41,300.00

to

$51,600.00

In addition this position is eligible for an incentive plan, based on performance.

Benefits

At Velera, everything we do recognizes the fact that our employees are our most important asset. That’s why we are committed to a work/life integration that goes above and beyond to ensure that you have quality time at home with your family and/or to pursue outside interests and aspirations. We back this up with generous PTO, the opportunity to work remotely, flexible scheduling, and a management team that understands how to adjust when the unexpected curveballs of life happen.

Check out the comprehensive benefits Velera has to offer that further solidifies our reputation as a company that just “gets it” when it comes to balancing life’s planned and unplanned events while equipping you with all the tools for growth.

Velera offers:

• Beautiful, state-of-the-art campus

• Endless opportunities for advancement

• Competitive wages

• Generous paid time offand paid holidays

Our benefits package includes:

• Medicalwith telemedicine, no-cost diabetes supply program, and expert medical opinion services

• Dental and Vision

• Basic and Optional Life Insurance

• Company Paid DisabilityInsurance

• 401k (with employer match)

• Health Savings Accounts (HSA) with company provided contributions

• Flexible Spending Accounts (FSA)

• Supplemental Insurance

• Legal Plan

• Pet Insurance

• Adoption Assistance Plan

• Mental Health and Well-being: Employee Assistance Program (EAP)

• Mental health and Well-being: Virtual mental health support and resources

• Tuition Reimbursement

• Wellness program

• Back-up child care program

• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Velera is committed to health and safety of all who enter our workplace. If this position requires you to report onsite at a Velera location, employee attentiveness and cooperation with Velera Employee Safety Workplace Protocols is critical.

Please Note: For roles with certain levels of travel and/or company car usage, Velera will require a completed Motor Vehicle Record Check, valid driver's license, and proof of insurance at time of hire and annually.

All applications are reviewed by an AIRS Certified Diversity and Inclusion Recruiter. Learn more about our commitment to Diversity, Equity, and Inclusion

(English and Spanish).