Inside Sales Representative

Job Description

Job Description

About Genalco Inc.

Genalco is a leading supplier of construction equipment attachments and industrial products, serving contractors, municipalities, and service providers across New England. With a reputation built on reliability, responsiveness, and deep product knowledge, we help our customers keep their operations running smoothly and efficiently.

Position Summary

We are looking for a driven and customer-oriented Inside Sales Representative to join our team. This role is responsible for managing inbound sales inquiries, providing expert product guidance, and supporting our customers with timely and accurate solutions. The ideal candidate will have experience in construction, industrial products, or related fields and a passion for helping customers find the right solutions for the job. This person will have a proactive sales outreach and deliver exceptional customer service.

Responsibilities

Sales & Customer Engagement

• Respond to incoming calls, emails, texts and inperson visits to provide solutions, pricing, and order support with professionalism and urgency.
• Initiate outbound calls to prospect and deepen relationships with current clientscontractors, fleet managers, purchasing agents.
• Match customer needs with our product offerings across a wide range of categories.
• Collaborate with outside sales and operations teams to ensure customer satisfaction and timely order fulfillment.
• Follow up on quotes, leads, and customer requests to drive sales and support repeat business.
• Maintain accurate records in CRM and ERP systems.

Product Expertise & Support

Sales Process & Documentation

Qualifications

What We Offer

Why Youll Love Working at Genalco

At Genalco, your work has meaningyoure supplying the tools that help build roads, bridges, and infrastructure. Youll be part of a team that values trust, expertise, and service excellence. If youre passionate about forging customer relationships, diving into technical product knowledge, and achieving sales success, youll fit right in.