Customer Support Specialist - Austin

Agora is a leading SaaS and FinTech platform transforming how real estate investment firms manage their capital, investors, and operations. Trusted by 700+ GPs, owners/operators, and investment firms globally, we help teams streamline the full lifecycle of investment management—from fundraising and onboarding to reporting, distributions, tax, and back-office automation.

But we’re more than just software. We’re a team of bold thinkers, innovators, and real estate enthusiasts who believe complex processes should feel simple. Our platform combines modern technology with expert services, helping our customers raise more capital, deliver a better investor experience, and scale their businesses smarter.

Agora is backed by top-tier VCs like Insight Partners and Qumra Capital, and we’re growing fast. We’ve been named one of Globes’ Most Promising Startups, recognized as a Best Start-Up Companies to Work For by Duns 100, and one of Business Insider’s Hottest PropTech Startups.

About the role:

We’re growing our Customer Support team and are looking for a Customer Support Specialist who is passionate about helping customers succeed. In this role, you’ll be a key point of contact for our clients, providing thoughtful, solution-oriented support and helping shape an outstanding customer experience.

What are we looking for:

• Deliver high-quality support to customers via email, chat, phone, and Zoom
• Troubleshoot product-related questions and guide customers toward effective, timely solutions
• Partner closely with internal teams to improve workflows, resolve issues, and elevate the overall customer experience
• Identify recurring themes in customer feedback and contribute ideas for product and process improvements

Equal opportunity:

"Agora Software is an equal opportunity employer. Consistent with our mission of serving a diverse and global audience, we value a diverse workforce and inclusive culture which reflects that. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status.”

• 1–2 years of experience in a customer support role, ideally within a SaaS environment
• Bachelor’s degree in Finance, Real Estate, Business Administration, or a related field (preferred but not required)
• Strong problem-solving skills with the ability to clearly explain technical concepts to a non-technical audience
• Experience with support tools such as Zendesk, Intercom, or similar platforms (a plus)
• Ability to manage multiple priorities and stay organized in a fast-paced, customer-focused environment
• A positive, empathetic, and collaborative approach to working with customers and teammates
• Availability to work from our Austin office at least three days per week