Director of Donor Services and Donor Recruitment

FLSA Type : Exempt

Department : Administration

Work Days / Hours : Monday-Friday, 40 hours per week

Reports to : President / CEO

Pay Range : $72.12-$78 / 13 / hour

Pay Grade : 21

Work Modality : On-site with remote work capability

Job Summary

This position is responsible for the strategic operational oversight of all processes and procedures related to blood collection activities (including resource management, training programs, and process improvement management and initiatives) and volunteer blood donor recruitment strategies for mobile and donor center blood collections to ensure the organization maintains a robust, quality-focused blood supply. Through direct or delegated oversight, ensures financial viability, operational feasibility, and customer, donor, and team member desirability of business decisions. Creates and fosters a collaborative environment that supports the organization's goals and objectives. Serves as a member of the organization's senior management team responsible for guiding the organization's mission of saving lives.

Essential Responsibilities

• Responsible for the oversight and direction of duties to reach designated goals for Donor Services, Donor Recruitment Contact Center, Mobile Recruitment, Operational Resources, and Process Excellence departments in a cost-effective, efficient manner with a focus on quality and customer service outcomes.
• Tactical responsibility for overseeing and delegating all activities within the above departments, including creating, maintaining, and executing policies and procedures to ensure each department is operating in an environment committed to quality, efficient use of resource,s and desired customer service outcomes while meeting organizational weekly, monthly, and yearly blood collection goals.
• Evaluates metrics to determine strategic objectives for operational activities needed to reach organizational targets.
• Deliberate responsibility and accountability for the comprehensive training and competency assessment for all team members performing operational tasks within the above departments.
• Works collaboratively and maintains a positive working relationship with co-dependent departments (Hospital Services, PR / Marketing, Quality, HR, Finance, etc.)
• Oversight and responsibility for patient care and adherence to all clinical and medical processes required for therapeutic and / or special services.
• Plan the creation, tracking, and monitoring of fiscal budgets for departments to ensure the annual budget is being met for the year.
• Actively promotes the concept of customer service and personally adheres to those principles.
• Provides customer service and a positive image with hospitals, sponsor groups, chairpersons, donors, visitors, volunteers, and blood center staff.
• May represent the organization at various events to promote services.
• May require occasional evening or weekend accessibility by phone or email.
• Travel required throughout CCBC' service region as well as potential business travel nationally.
• Requires motivation and development for subordinates which may include others who have direct reports.
• Authority to recommend personnel decisions such as hiring, promotion, performance evaluation, coaching, disciplinary action, and terminations.
• Calculates a culture of management that makes leadership everyone's responsibility through creating vision, direction, and implementing tactics, through a network of support for subordinates, which may include others who have direct reports.
• Responsible for the development of leaders throughout the organization by being a role model of high-level leadership behaviors, and through the implementation of leadership development opportunities, and recurring one-on-one meetings..
• Coaches and develops operational teams to ensure they are delivering against key business results.
• Provides direction and support to operational teams to achieve high donor retention, new donor and ethnically diverse donor market penetration, growth of whole blood, plasma, and platelet donor bases, and new product and services business.
• Reviews and adheres to all company policies, bylaws, and standards.
• Demonstrates alignment with and adherence to the company's core values in all interactions, decisions, and work activities; serves as a role model for fostering a positive, respectful, and ethical workplace culture

Note : The duties and responsibilities described above are not a comprehensive list and additional tasks may be assigned to the employee from time to time; or the scope of the job may change as necessitated by business demands.

Requirements

Qualifications and Skills

Education / Licenses / Experience

Skills

The Central California Blood Center is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, hair style, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Consistent with the Americans with Disabilities Act (ADA) and state of California Civil Rights Law, it is the policy of Central California Blood Center to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Human Resources Department at myhr@donateblood.org.