Lower Lights Christian Health Center (LLCHC) transforms the overall health of Central Ohio, serving one individual at a time. We are focused on whole-person wellness, available to ALL in Central Ohio who need it, regardless of ability to pay! In 2019 alone, we served over 12,000 patients - with 40% being uninsured - and totaled 50,000+ medical encounters! Operating out of seven locations, we offer medical care (primary care, dental, vision, OB/GYN, telehealth), behavioral and psychiatric care, a low-cost pharmacy, nutritional assistance programs, and more. Working hours are Monday - Friday with occasional Saturday morning coverage.
You are mission-oriented and passionate about living out your purpose. You play an active role in responding to the needs of the community and organization. You work well alongside your teammates and use your time and resources effectively. You challenge yourself to grow personally and professionally. You embrace diversity and enjoy providing your customers with excellent treatment and compassion.
The Customer Service Representative is responsible for answering a high volume of incoming calls from patients and accurately schedule their appointments or manage their request while ensuring a high level of customer service and confidentiality while maximizing productivity. The representative is also responsible for accurate and timely handling of work assignments received from multiple electronic platforms while establishing and maintaining good interpersonal relationships with patients, their families, the public, and co-workers. This position works collaboratively with interdepartmental staff to assist the patient and facilitate successful patient interaction with the practice team. This position reflects and carries forward the practice's mission and goals internally and throughout the community.
Demonstrates the ability to efficiently function in the business office.
Possesses the skills necessary to organize and process daily workload.
Possesses interpersonal skills to maintain effective working relationships with others and function independently.
Performs other duties as assigned.
Benefits and perks include never working second or third shift, health benefits including medical, vision, dental, life, disability, annual paid time off (prorated after 90 days), paid holidays, qualified employer for the PSLF Programs student loan forgiveness, employee assistance program (EAP) with access to various consultants, 3% match toward retirement fund, and more!
Customer Service Representative • Columbus, OH, United States
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