MLS Technical Specialist - Point of Care

Site : Brigham and Women's Faulkner Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Technical Specialist / Point of Care Coordinator

Brigham and Women's Faulkner Hospital

We're offering a generous sign-on bonus of $10,000 to eligible candidates who join our team. Recognizing and valuing exceptional talent, we're excited to discuss the details of this bonus during the interview process.

The Technical Specialist is a highly specialized role within an area of specialty, requiring a high level of skill. The Technical Specialist, in their role as Testing Personnel as defined by CLIA, may perform waived and non-waived testing. Under general supervision, carries out all policies and performs all tests in accordance with the department's standard operating procedures. Works independently in an efficient and organized manner to assure accurate results and records. The work requires a professional level of knowledge to read and interpret accurately test results used by providers in the diagnosis and treatment of diseases. The Technical Specialist, in their role as Technical Supervisor or General Supervisor as defined by CLIA, may be delegated the responsibility of the technical oversight of the training areas including the day-to-day supervision or oversight of the laboratory operation related to personnel in training, performing testing, and reporting results. Under the general supervision of the Technical Director and Clinical Supervisors, the Technical Specialist-Education is responsible

for supervision of trainees at their assigned workstations including Quality Control (QC) review, training,

competency assessment of staff.

Key Role & Responsibilities

Responsible for specimen processing, test performance and for reporting test results. Each individual performs only those tests that are authorized by the laboratory director and require a degree of skill commensurate with the individual's education, training or experience, and technical abilities. After successful completion of orientation, training and competency assessment on all instruments / methods applicable to their role :

Follow the laboratory's procedures for specimen handling and processing, test analyses, reporting and

maintaining records of patient test results.

Maintain records that demonstrate that proficiency testing samples are tested in the same manner as patient

• samples;

Adhere to the laboratory's quality control policies, document all quality control activities, instrument and

procedural calibrations and maintenance performed.

Follow the laboratory's established corrective action policies and procedures whenever test systems are not

within the laboratory's established acceptable levels of performance.

Be capable of identifying problems that may adversely affect test performance or reporting of test results and

either must correct the problems or immediately notify the general supervisor, technical consultant, technical

supervisor, clinical consultant or director; and document all corrective actions taken when test systems deviate from the laboratory's established performance specifications.

Creates, documents, maintains, plans and implements the training programs including competency assessments for new procedures adapted into the Specialty Labs, and manages the competency review process with Supervisors and Technical Director, including the Compliance Officer as needed.

Reviews and approves completed training paperwork and documentation, ensuring that all training documents and signoffs are

documented and maintained in Media Lab Compass module, supported by the Senior Technologists, and

administrative staff in the Specialty Lab.

Trained on new processes to bring a training and education lens to the development and creation of SOPs for new processes.

Assists with determining whether a new competency assessment needs to be created.

Reviews and determines whether existing training material reflect the current workflow used in the lab and reviews and approves any required updates to training guidelines.

Develops the training procedures for technical staff and students, both rotating from affiliated programs and for the MGB MLS

Training Program.

Knowledge, Skills and Abilities :

The knowledge, both practical and theoretical, of tests and procedures necessary to review findings and advise

and direct subordinates in action.

Demonstrates advanced level of analytical skills and judgement.

Must have understanding of computer technology and its application to analytical procedures and quality control.

Must have a comprehensive understanding of laboratory equipment and its operation, maintenance and repair

and analytic techniques.

Must have the ability to work independently, evaluate situations and act appropriately.

Detailed knowledge of applicable federal, state and accreditation requirements.

Ability to multi-task and manage validations and projects in a fast-paced environment.

Advanced computer skills.

Comprehensive understanding of test principles, equipment operation and computer system operations.

Make appropriate decisions, develop and complete follow-up actions in conjunction with lab leadership.

Must be able to perform as a senior team member, providing direction and guidance to less experienced

technologists.

Must have the ability to pay careful attention to detail and to adhere to written protocols, including communication to supervisors when issues are identified.

Must be able to perform as a team member.

Excellent interpersonal skills.

Ability to interact professionally and effectively with numerous staff including physicians, hospital personnel,

employees, and patients.

Qualifications

Additional Job Details (if applicable)

Additional Job Description

Remote Type

Onsite

Work Location

1133 Centre Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$31.83 - $46.30 / Hourly

Grade

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement :

Brigham and Women's Faulkner Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and / or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.