IT Support Specialist - North Shore

Bellwether is an established IT managed service provider located in the New Orleans area, serving small to medium-sized businesses across the region.We have been providing our clients with leading IT support and strategy for over 40 years. Our employee-centric culture has led to Bellwether being named one of the "Top Workplaces" by the Times-Picayune year in and year out. We are especially proud of this recognition as it is voted on by our employees.

We are looking for a quick-thinking, friendly, problem-solver to join our team as a support agent. This position requires a mix of onsite support at a client site as well as field deployments. Our "Can Do" associates are asked to handle issues such as desktop / laptop setups, peripheral maintenance, networked printer configurations, line-of-business software problems, general printer repairs, and more.

Primary Responsibilities :

• Manage deployment for enterprise-level workstations and tablets.
• Provide technical support and assistance for incoming incidents and requests related to computer hardware and applications.
• Create and monitor progress for each service ticket and escalate as necessary to team members, vendors and / or 3rd party technical support providers.
• Work with users to clarify information and set proper expectations.
• Report any quality-related or client-related issues to management.
• Active Directory user management.
• Foster a team approach to meeting the objectives of our clients.
• Other responsibilities as assigned

Requirements for this full-time position include :

Beneficial Knowledge :

This is a full-time position with a growing company. We encourage both professional and personal growth in a friendly, business casual working environment. Company-sponsored employee events. Service-based bonuses. Health, Vision and Dental insurance benefits, 401k, paid vacation and holidays, certification & mileagereimbursement.

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