IT Technician - PS DFW

Job Description

Job Description

About PS

PS is redefining the way the world travels. We build and operate private airport terminals that transform commercial air travel into a seamless luxury experience. Currently serving guests at Los Angeles International Airport (LAX), Hartsfield-Jackson Atlanta International Airport (ATL), and Paris Charles de Gaulle (CDG), with new terminals underway at Dallas Fort Worth International Airport (DFW) and Miami International Airport (MIA), PS is pioneering a new global standard in hospitality.

Far from the crowds and chaos of the public airport, PS offers members the privacy, ease, and security of the private flight experience while flying commercial. With exclusive partnerships with TSA and U.S. Customs and Border Protection, guests move effortlessly through line-free departures and arrivals. Every moment is carefully orchestrated by our expert team - private TSA screening, dedicated customs and immigration services, and luxury chauffeur transfers across the airfield directly to or from your aircraft.

Inside our private terminals, guests enjoy serene suites, chef-prepared dining, spa services, and personalized attention, while our Control Room coordinates discreetly with government, airline, and security partners to ensure unmatched efficiency, safety, and peace of mind. At PS, waiting in lines, crowded terminals, and luggage hassles give way to quiet elegance, service with heart and inspired experiences.

We are building more than terminals - we are shaping a new way to travel. If you’re passionate about luxury hospitality and excited to be part of something extraordinary, join us as we expand to new markets and reimagine the future of travel with PS.

The Role : IT Technician

PS is looking for a team-focused IT Technician who is highly skilled in corporate computer systems and office technology support. Duties include installing hardware and troubleshooting computer issues and responding to IT helpdesk tickets from our company employees, including other locations, in a timely manner. The IT Technician will collaborate with the department on a regular basis and assist in identifying the best tools to improve our tech functions. The ideal candidate is great at problem-solving, up to date on top technology systems, including core IT concepts (SaaS, networking, ITSM, etc.), and can quickly tend to employee needs with great customer service. This position will report to the Senior IT Manager.

The IT Technician will aim to keep the technology at PS in top working order and accessible to all team members. They will work closely with his / her team, ensuring each work ticket is thoroughly resolved and all components are in working order. The goal is to build and maintain updated and efficient computer systems and networks to optimize the role of technology on business sustainability.

Responsibilities & Expectations :

• Act as an extension of the PSHQ IT department, ensuring that all corporate IT policies, procedures, and security measures are effectively implemented.
• Perform system installation, administration, maintenance, and troubleshooting for all PS corporate technologies including, but not limited to, workstations, mobile devices, office applications, IAM, point of sales (POS), VOIP devices, and audio / visual systems according to individual department needs.
• Perform basic network management, including installation, monitoring, maintenance, and security.
• While adhering to ITSM best practices, provide exemplary support and customer service to PS employees in and other locations as needed, update and document tickets as they are resolved.
• Responsible for asset management that includes tracking, managing, and maintaining IT hardware and software throughout the lifecycle.
• Act as an onsite representative and liaison for PSHQ IT department when working with external vendors as well as internal stakeholders.
• Support and collaborate with relevant stakeholders and team members on corporate IT projects during development and post deployment, to ensure systems meet expected outcomes.
• Create and maintain documentation of procedures, configurations, and runbooks.
• Provide orientation and guidance to users on how to operate new software and computer equipment.
• Maintain local server room and IT workplace.
• Ability to work weekends, holidays, and after hours.
• Performs other duties as assigned.
• Effective communication and interpersonal skills, with a focus on maintaining solid relationships between the IT dept and vendors / stakeholders at all levels.
• Ability to operate independently, with minimal in-person oversight while being self-motivated to excel beyond the tasks at hand.
• Demonstrate excellent judgment and sound decision making, especially during critical / high stress moments.

Technical Skills

Requirements

Full Time Employee Benefits

Compensation range $31.25 - $33.65 / hr, (based on experience). Overtime opportunities available.

This is a full-time non-exempt role.

PS is an equal-opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis. PS considers for employment qualified applicants with criminal histories consistent with applicable federal, state, and local law.