Fleet Operations Coordinator- Key West or Destin, FL

Position Summary The Fleet Operations Coordinator is the on-the-ground operator responsible for ensuring that our premium fleet of Low-Speed Vehicles (LSVs) is always rental-ready and delivered with concierge-level service.

This role is hands-on, execution-focused, and follows a structured playbook to deliver an exceptional guest experience while maintaining fleet reliability, safety, and compliance.

Key Responsibilities Guest Service & Delivery Schedule and coordinate vehicle deliveries and pickups.

Provide white-glove guest interactions, including vehicle walkthroughs and basic operation instructions.

Respond promptly to guest questions, issues, or service needs.

Gather guest feedback and encourage reviews to strengthen brand reputation.

Fleet Operations & Maintenance Perform daily fleet checks :

• charging status, cleanliness, and readiness.
• Conduct minor repairs.
• Onboard and Schedule licensed mechanics for major repairs and track progress.
• Onboard new delivery vendors Maintain logs of fleet utilization, downtime, and maintenance activity.
• Risk & Compliance Conduct and document safety inspections (lights, seatbelts, tires, signals).
• Track and report insurance claims, incidents, and accidents.
• Monitor wear-and-tear to anticipate larger repair needs (predictive maintenance).
• Ensure all carts maintain current registrations and remain compliant with local laws.
• Logistics & Administration Manage supplies and consumables (cleaning materials, chargers, replacement parts).
• Coordinate with vendors (mechanics, tow services, detailing teams).
• Assist with seasonal fleet relocation preparation and logistics.
• Qualifications Strong hands-on operator with mechanical aptitude.
• Excellent customer service and communication skills.
• Organized and detail-oriented with strong follow-through.
• Comfortable working independently and outdoors.
• Valid driver’s license; clean driving record required.
• Prior experience in fleet management, rentals, hospitality, or automotive service is a plus.
• Key Performance Indicators (KPIs) On-time delivery & pickup rate.
• Fleet readiness score (clean, charged, inspected).
• Customer satisfaction / review ratings.
• Reduction in downtime due to proactive maintenance.
• Compliance completion rate (safety inspections, registrations, documentation).
• Powered by JazzHR