Senior Business Analyst

Unlock your potential with Quantum ePay® - a payment processing firm that helps business owners lower their costs, earn more money, and improve their quality of life.

Quantum ePay is expanding its product and data capabilities and we are seeking a Senior Business Analyst with deep experience in fintech, payments, and data-driven platforms. This role works cross-functionally with Product, Engineering, Operations, and Executive leadership to gather, translate, and manage requirements across complex payment workflow initiatives. The ideal candidate has a strong analytical mindset, exceptional attention to detail, and experience supporting large-scale payment, dispute, or financial technology systems.

This position is critical to enabling Quantum ePay's next phase of growth across payment processing, network integrations, AI/ML-driven decisioning, and client-facing product enhancements.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Lead requirement gathering sessions with business stakeholders, technical teams, external partners, and customers.
• Translate business needs into clear technical requirements, user stories, workflows, acceptance criteria, and documentation.
• Support initiatives involving payment processing, issuer/acquirer workflows, chargebacks, dispute remediation, and merchant-facing tools.
• Serve as a subject matter expert across payment network behavior (Visa, Mastercard, Amex, Discover) and related fintech ecosystems.
• Analyze data sets and transactional patterns to identify gaps, inconsistencies, or optimization opportunities.
• Partner with engineering teams to ensure requirements are fully understood and implemented correctly.
• Manage deliverables, timelines, and cross-team communication to ensure successful on-time releases.
• Assist in validating features through test case creation, UAT coordination, and post-deployment verification.
• Contribute to product roadmaps and strategic planning by providing insights grounded in data and customer needs.
• Support initiatives involving AI/ML models, data normalization pipelines, and predictive analytics by helping define requirements and measurable outcomes.
• Maintain high-quality documentation including SOPs, technical specs, business requirements, API requirements, and partner integration guides.

QUALIFICATIONS

• 5-7+ years of experience as a Business Analyst, preferably in fintech, payments, merchant services, or financial systems.
• Hands-on experience with payment processors, gateways, or networks (Visa, Mastercard, Discover, Amex preferred).
• Strong understanding of transaction lifecycles, authorization flows, settlement, chargebacks, alerts, and dispute processes.
• Proven ability to gather, analyze, and translate complex business requirements into detailed technical artifacts.
• Exceptional analytical skills with the ability to work with structured and unstructured data sets.
• Experience supporting or documenting AI/ML-driven features, model inputs/outputs, or predictive scoring systems.
• Strong attention to detail, especially in deliverable creation, requirements traceability, and change management.
• Demonstrated experience managing cross-functional initiatives with competing priorities.
• Excellent communication skills; able to convey complex topics clearly to both technical and non-technical audiences.
• Familiarity with tools such as JIRA, Confluence, Figma, Postman, BI dashboards, and SQL (preferred).

NICE TO HAVES

• Experience with dispute management platforms or chargeback remediation tools.
• Prior involvement in integrations with CRMs, processors, gateways, or data providers.
• Knowledge of API-based architectures, webhooks, data pipelines, or event-driven systems (Kafka, queues, etc.).
• Exposure to PCI DSS, security frameworks, or compliance-related documentation.

SALARY:

• Salary Range: $90,000 - $120,000

WHY WORK HERE?

• Awarded Top Workplace of Orange County by the OC Register three years in a row!
• Flex PTO!
• New state-of-the-art, open-concept facility with stand-up desks, balance boards, stationary bikes, and more!
• Work hard, play hard culture!
• Monthly Beer Socials and BBQs!
• Proven "promote from within" mentality!
• Benefit offerings:
  • Medical, dental, vision, acupuncture and chiropractic
  • 401k Safe Harbor; 100% employer match processed semi-monthly, up to 4%