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NMR Consulting is hiring : VTC Service Agent III (Video Teleconference) in Dahlgr

NMR Consulting is hiring : VTC Service Agent III (Video Teleconference) in Dahlgr

MediabistroDahlgren, VA, United States
8 days ago
Job type
  • Full-time
Job description

Overview

Position : VTC Service Agent 3

Location : Dahlgren, Va

Clearance : Secret Clearance

Position Summary

Provide technical operational support and direct VTC facilitation to MDA Executive Leadership. Operate audio / visual equipment and scheduling tools to include monitors, cameras, Cisco CODECS, Cisco Jabber, VQ Conference Manager, AMX control systems, and other peripheral equipment.

Essential Duties and Responsibilities

  • Schedule conferencing events and collaboration sessions utilizing client-provided scheduling tools. (E.g. Cisco Jabber, CMS, VQ Conference Manager, and E-scheduler / EMS)
  • Provide direct Executive level VTC facilitation and communicate clearly and professionally with Executive level customers daily.
  • As operational tempo permits, provide VTC and collaboration system facilitation to other users.
  • Provide VTC and A / V operational support and facilitation.
  • Utilize the existing incident management tracking tool (e.g., Remedy) for all related maintenance activities.
  • Troubleshoot and resolve collaboration and business application incidents.
  • Perform preventative maintenance services in accordance with the manufacturer's recommended preventative maintenance schedules and SOPs.
  • Implement and execute configuration management plans, processes, and procedures.
  • Maintain collaboration systems and all associated VTC peripheral equipment, and future operations / control centers and collaboration systems, and all associated peripheral equipment to successfully execute video conferencing and / or collaboration events.
  • Maintain / utilize and procure manufacturer service and / or maintenance agreements.

Requirements

  • Applicants selected must currently possess the required security clearance, will be subject to a government security investigation, and must meet eligibility requirements for access to classified information.
  • High School Diploma is required; College Degree preferred.
  • One-year experience in the Audio Visual industry preferred.
  • Must possess an extremely meticulous and organized working style and have an ability to work as part of a team.
  • Strong verbal and written communication skills experience is important; responsibilities will include extensive team and customer contact.
  • Familiarity with Microsoft Windows and Office products in required.

    • ADA Specifications

  • Occasionally lifting of 5-10 lbs.
  • Regularly required to talk and or hear.
  • Extended working hours.
  • No travel expected for this position.
  • Will be required to use the computer screen for extensive periods of time.

    • NMR Consulting is an Equal Opportunity Employer (EOE).M / F / D / V

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