Network Infrastructure Program Manager

Job Title : Program Manager – Network Infrastructure

Location : Alpharetta, GA

Duration : Full Time

Job Summary :

The Program Manager – Network Infrastructure is responsible for end-to-end delivery management of large-scale network infrastructure programs, encompassing service operations, financial governance, and client relationship management. This role ensures operational excellence, contractual compliance, and strategic alignment with customer business objectives.

Key Responsibilities :

Client Engagement & Program Management :

• Regularly connect with client stakeholders to review service performance and drive agreed outcomes to internal visibility and client closure.
• Lead the planning, execution, and governance of complex network infrastructure programs (LAN / WAN, SD-WAN, Wireless, Data Center, Cloud Connectivity, etc.).
• Oversee multi-tower service delivery (Network Operations, Service Desk, Field Support, etc.) to meet SLAs and KPIs.
• Drive transformation and continuous improvement initiatives across service operations.
• Coordinate cross-functional teams, vendors, and service partners to ensure seamless execution.
• Act as the primary point of contact for client executives and stakeholders.
• Lead service review meetings, QBRs, and executive reporting sessions.
• Translate client business objectives into actionable technology and service delivery goals.
• Ensure transparent communication, trust, and long-term partnership with clients.

Escalation Handling :

Service Performance & Operations :

Governance & Reporting :

Program Financials :

Leadership & Team Development :

Skills & Qualifications :