Senior Customer Success Manager

Job Description

Job Description

Client Success Manager

The Client Success Manager is a highly driven professional responsible for cultivating and maintaining successful relationships with Welby Health’s client organizations. In this role, you will ensure that healthcare partners achieve measurable outcomes through our remote patient monitoring and chronic condition management solutions. Additionally, you will serve as the primary liaison for client success, overseeing engagement, performance metrics, and overall satisfaction across key accounts.

As a Client Success Manager at Welby Health, you will play a critical role in advancing client retention, optimizing health outcomes, and driving long-term growth. Furthermore, you will work cross-functionally with operations, product, and clinical teams to develop scalable strategies, refine data-driven insights, and continuously enhance our client experience.

Key Responsibilities

• Build and maintain strong relationships with client stakeholders, serving as the primary point of contact for all client success initiatives
• Lead onboarding and engagement activities to ensure smooth client adoption of Welby Health’s remote monitoring platform
• Manage monthly billing audits, performance reviews, and account reporting with accuracy and transparency
• Develop and track key performance indicators to evaluate client engagement, health outcomes, and operational efficiency
• Analyze patient data and client feedback to identify trends, inform decision-making, and improve program performance
• Collaborate with leadership to refine standard operating procedures
• Partner with cross-functional teams to deliver proactive solutions and ensure high-quality client support
• Identify opportunities for account growth through upselling, cross-selling, and client expansion initiatives
• Contribute to the development of scalable systems and workflows that strengthen the client success function

Required Qualifications

Preferred Qualifications

About Us

Welby Health is a San Diego-based healthcare organization committed to transforming the way complex conditions are managed. Our mission is to advance patient outcomes by integrating efficient care coordination, data-driven insights, and enhanced communication across the care continuum. Through a technology-enabled, clinically grounded service model, we partner with physicians and health systems to deliver scalable solutions that improve quality of care, increase practice efficiency, and empower patients to live healthier lives.

Equal Opportunity Employer

Welby Health, Inc. is an equal opportunity employer committed to diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital or veteran status, pregnancy, or disability. We provide reasonable accommodations for applicants and employees in alignment with their needs related to disability, mental health, or religious practices.