Optimization Lead Consultant

A company is looking for an Optimization Lead Consultant.

Key Responsibilities

Foster collaboration across teams to achieve shared project goals

Participate in incident triage and drive root cause solutions

Partner with teams to ensure smooth implementations and track performance post-launch

Required Qualifications, Training, and Education

Experience in customer experience transformation initiatives

Strong understanding of KPIs and performance measurement

Ability to shape metrics and business requirements

Experience in leading discovery and test-and-learn activities

Proven ability to influence leadership decisions with data insights