Technical Support Infra Design Analyst in Arlington, TX (Fully Onsite)United Software Group • Arlington, TX, United States

Technical Support Infra Design Analyst in Arlington, TX (Fully Onsite)

United Software Group • Arlington, TX, United States

15 days ago

Job type

Full-time

Job description

Hello,

Hope you are fine.

I have multiple opportunities for Technical Support Infra Design Analyst with my client. Please go through the below job description and let me know your interest for the same

Position : Technical Support Infra Design Analyst

Location : Arlington, Texas (5 Days Onsite)

Contract

Job Requirements

POSITION OVERVIEW : Technical Support resource Provide advanced technical support to end users for hardware, software, and network issues

POSITION GENERAL DUTIES AND TASKS :

Technical Support

Provide advanced technical support to end users for hardware, software, and network issues.
Troubleshoot and resolve complex technical issues related to desktops, laptops, mobile devices, and peripheral equipment.
Assist with the setup, configuration, and maintenance of end-user devices and software applications.

User Account Management

Manage user accounts and permissions in Azure Active Directory / Entra ID and other relevant systems, including Cloud-based technologies.

Application Deployment and Management

Deploy, configure, and update software applications and operating systems on end-user devices.

Ensure compliance with software licensing agreements and organizational policies.

Hardware and Software Maintenance

Perform routine maintenance and updates on end-user hardware and software.

Coordinate with vendors for hardware repairs and replacements.

Documentation and Training

Create and maintain technical documentation, user guides, and knowledge base articles.

Provide training and guidance to end users on the effective use of technology and software

Provide exceptional customer service and support to end users.

Communicate effectively with end users to understand their needs and provide timely solutions.

Qualifications

Minimum of 3 years of experience in end-user computing or IT support roles.

Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common enterprise applications.

Experience with Active Directory, group policy management, and network troubleshooting.

Microsoft Intune and AutoPilot.

Excellent problem-solving and analytical skills.

Strong communication and interpersonal skills.

Familiarity with IT service management (ITSM) frameworks (e.g., ITIL).

Excellent documentation skills

Attention to detail and accuracy.

Ability to work independently and collaboratively.

Relevant certifications will added as an advantage.

Regards

Jaya Kushwaha

Associate Manager | Recruitment

Email : jaya.k@usgrpinc.com

Work Phone : 614-495-9222

676

USG Inc.

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Technical Support Analyst • Arlington, TX, United States

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