Manager, Digital & Technology Operations (IHOP)

Based inPasadena, California,Dine Brands Global, Inc.(NYSE : DIN), through its subsidiaries, franchises restaurants under Applebee's Neighborhood Grill + Bar, IHOP and Fuzzy's Taco Shop brands. With over 3,500 restaurants combined in 18 countries and 354 franchisees as of December 31, 2023, Dine Brands is one of the largest full-service restaurant companies in the world. For more information on Dine Brands, visit the Company's website located at www.dinebrands.com .

Job Location Type

Hybrid

The Manager, Digital & Tech Operations is a pivotal leader within IHOP's Restaurant Excellence team - the engine driving operational transformation across our restaurants. This team is relentlessly focused on scaling profitability, team productivity, and guest delight

We're looking for a strategic operator with a builder's mindset. You'll lead the charge on optimizing our off-premise business, integrating technology systems in our restaurants, and ensuring our platforms are not only stable but also unlock new levels of performance for franchisees. This role will report directly to the Vice President, Restaurant Excellence.

Target base salary is 120-135k depending on experience.

What You'll Do

Lead Off-Premise Operations & Innovation

• Own the guest experience across off-prem channels : Drive operational excellence in delivery, takeout, and catering by proactively identifying and resolving friction points such as order inaccuracies, delays, and missing items
• Advance off-prem technology : Collaborate with the Head of Innovation to integrate catering platforms, enhance DSP (Delivery Service Provider) capabilities, and optimize in-store hardware that supports off-prem operations.
• Champion performance and reliability : Monitor and improve system uptime, order flow, and fulfillment accuracy across third-party and owned channels.
• Leverage data to drive decisions : Use performance metrics and guest feedback to inform enhancements and prioritize initiatives that improve speed, accuracy, and satisfaction

Optimize In-Restaurant Tech Stack

Drive Strategic Tech Initiatives

Be the Voice of the Operator

Operate Like an Entrepreneur

What You Bring

Skills & Requirements :

Education & Experience

Operational Acumen

Technology Fluency

Analytical Thinking

Leadership & Influence

Vendor & Partner Collaboration

Executional Agility

Bias for Action

Equal Employment Opportunity Statement

Dine Brands Global strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, veteran status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other status protected by federal, state, or local law. All employment is decided on the basis of qualifications, merit, and business need.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act and / or other applicable laws and regulations in other jurisdictions.

Dine Brands reviews criminal history in connection with a conditional offer of employment. The following is a list of all material job duties which Dine Brands reasonably believes that criminal history may have a direct, adverse, and negative relationship, potentially resulting in the withdrawal of a conditional offer of employment : implement brand standards such as food safety at all restaurants for a uniform guest experience; physically inspect restaurant premises belonging to franchisees; and facilitate frequent and close interactions with franchisees, franchisee employees, guests, and other third parties.

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