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SITE SUPERVISOR

SITE SUPERVISOR

The GEO GroupBirmingham, AL, US
6 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Overview

Are you looking for a career you can feel good about? We hire only those that strive to do their best. By joining our family, you'll receive the honor and recognition that comes with working for the industry's global leader in evidenced based rehabilitation.

Who We Are :

GEO provides complementary, turnkey solutions for numerous government partners worldwide across a spectrum of diversified correctional and community reentry services. From the development of state-of-the-art facilities and the provision of management services and evidence-based rehabilitation to the post-release reintegration and supervision of individuals in the community, GEO offers fully diversified, cost-effective services that deliver enhanced quality and improved outcomes.

Why Work for GEO :

  • We believe that work is more than a place you go to every day. It is about being inspired and motivated to achieve extraordinary things.
  • Employee benefits play an important role in making The GEO Group a great place to work. At GEO, we believe in the three pillars of employee wellbeing : physical, emotional, and financial. With comprehensive benefits and competitive wages, we trust that you will find all the resources you need here to be successful.

Responsibilities

Summary :

The EM Site Supervisor is responsible for management of a 24 / 7 electronic monitoring program. Provides close, continuous support through on-site technical support, troubleshooting, training, report analysis, and programmatic assistance and guidance. Serves as the liaison for all aspects of contract compliance and program performance. Assigns individual staff responsibilities to ensure adequate coverage of electronic monitoring and house arrest programs to meet customer requirements.

Primary Duties and Responsibilities :

  • The EM Site Supervisor provides primary oversight of program.
  • Supervises staff, including interviewing, hiring, assigning work, providing direction, mentoring and counseling. Completes performance reviews, disciplinary actions and assessments. Ensures consistent application of employee guidelines, processes, policies and procedures for all staff assigned.
  • The EM Site Supervisor provides 24 / 7 / 365 on-call availability for customer emergencies or unforeseen events related to the program.
  • Resolves program issues proactively at customer, systems and community levels.
  • The EM Site Supervisor drafts and updates client policies and procedures.
  • Oversees the equipment inventory management, reconciliation, and recovery.
  • Monitors and enforces positive redundancy in alert systems.
  • Responds to customer complaints or concerns for the specified shift. Resolves issues or escalates to appropriate departments as necessary. Communicates status and / or resolution of issues directly to customers.
  • The EM Site Supervisor provides court testimony when subpoenaed and is a subject matter expert in the BI equipment and systems utilized by the county.
  • Assists with budget preparation, funding applications and creation of program materials.
  • Oversees data collection and maintains case management systems.
  • Stays abreast of customer policies and procedures.
  • Assists with alarm processing or handling inbound or outbound calls as needed.
  • Performs other duties as assigned.

    • Qualifications

    Minimum Requirements :

  • High School Diploma or GED required.
  • Bachelor’s Degree in Business Administration, Criminal Justice or related field preferred.
  • At least two (2) years of supervisory experience.
  • At least three (3) years of experience in customer support or account management position.
  • Valid state driver’s license and the ability to safely operate a motor vehicle required for travel to customer sites.
  • Some experience with the criminal justice system preferred.
  • Strong interpersonal skills.
  • Strong written and oral communication skills.
  • Ability to communicate effectively with internal and external contacts.
  • Ability to maintain the highest level of confidentiality.
  • Proficient computer skills, including, but not limited to, Microsoft Word and Excel.
  • Good problem-solving skills.
  • Strong focus on quality customer service.
  • Strong ability to diagnose, analyze, troubleshoot and resolve technical issues.
  • Ability to communicate technical concepts to a non-technical audience.
  • Must be self-motivated with the ability to work independently.
  • Ability to work in a multi-tasked environment and prioritize tasks appropriately.
  • Ability to meet contractual deadlines.
  • Ability to maintain professionalism when dealing with upset or escalated calls.
  • Knowledge, understanding of, and compliance with Company policies and procedures.
  • Ability to provide mentoring and leadership to less experienced staff.
  • Ability to work with computers and the necessary software typically used by the department.

    • Working Conditions : Encountered on a regular basis as part of the work this job performs.

  • Position requires the ability to work varying hours and days upon request or as deemed necessary.
  • Must be available outside of schedule as needed.
  • Position requires repetitive use of hands and arms working with computer keyboard.
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