Meraki Wireless Engineer
Audit-Tel IncCincinnati, OH, United States21 hours ago
Job type
- Full-time
Job descriptionMeraki expertise : Strong hands-on experience with Cisco Meraki products, including dashboards, switches, and access points. Meraki certification preferred. Analytical mindset : Excellent troubleshooting skills, capable of diagnosing complex network issues. Customer-focused : Skilled in client interactions and communicating technical solutions in a clear and approachable manner. Team player : Ability to collaborate in a team-oriented environment, mentoring and supporting junior engineers.
Key Responsibilities :
- Advanced Meraki support : Provide technical support for Meraki solutions, diagnosing and resolving network incidents across client environments.
- Understand RF Optimization and 802.11.
- Collaborate with Tier 1 support : Act as an escalation point for complex Meraki-related issues, offering expert guidance to junior engineers.
- Client engagement : Proactively engage with clients to maintain high satisfaction, ensuring clear communication on issue resolutions and network enhancements.
- Network optimization : Identify and implement improvements to client networks using Meraki’s features for enhanced performance and reliability.
- Documentation : Maintain accurate records of client networks, configurations, and troubleshooting procedures.
Required Skills and Experience :
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Engineer • Cincinnati, OH, United States
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