ServiceNow Developer

Hello There,

Wish you a Happy Thursday,

My name is Yashmita, and I am a Technical Recruiter at Kanak IT Services LLC. I am reaching out to you regarding the following job opportunity. If you are interested, kindly reply to this email yashmita@kanakits.com with your updated resume.

POSITION : SERVICENOW DEVELOPER

POSITION LOCATION : MONTGOMERY, AL (ONSITE) (NO EXCEPTIONS)

TERM : 1 YEAR (STRONG POSSIBILITY OF EXTENSIONS)

Experience Required :

ITIL 4 foundation Cert, ServiceNow CSA, ITSM Certified Implementation Specialist, Certified Application Developer, Agile / Scrum Certification, 10+ years experience in ServiceNow development. Experience with large scale implementations. Work across functional teams. Must have 5-7 years Incident and problem change, knowledge management, and configuration management. Experience in using flow designer and service catalog. BA in Computer Science or IT.

Nice to Have : Prior State Government Please make sure the candidates education information is listed on the resume. (University, Degree Field, and Year of Graduation).

Position Description

The ServiceNow Developer will support the Medicaid Enterprise Systems (MES) project by designing, developing, configuring, and maintaining ServiceNow applications that align with IT Service Management (ITSM) processes. This role will be responsible for building workflows, automations, and integrations to support incident, change, release, and problem management across multiple MES modules. The developer will collaborate with module contractors, product owners, and enterprise teams to ensure consistent and efficient service delivery.

Skills Required

Strong proficiency in ServiceNow development (forms, workflows, business rules, client scripts, UI policies).

Knowledge of ServiceNow ITSM modules : Incident, Problem, Change, Release, Service Catalog, CMDB, Knowledge Management, Event Monitoring.

Ability to troubleshoot, analyze, and resolve ServiceNow platform issues.

Strong understanding of ITIL practices.

Excellent communication and collaboration skills.

ITIL 4 Foundation or Higher

Skills Preferred

Experience with ServiceNow Flow Designer, IntegrationHub, and custom app development.

Knowledge of government IT projects or large-scale enterprise environments.

Strong documentation skills (workflows, configuration, solution design).

Experience Required

3 5+ years of ServiceNow development experience in ITSM environments.

Hands-on experience implementing workflows and integrations in ServiceNow.

Experience participating in testing, code reviews, and deployment activities.

Certified ServiceNow System Administrator

Experience Preferred Prior experience with Agile Methodology

Prior experience supporting state or federal government IT modernization projects.

Experience with ServiceNow development, upgrades and maintaining customizations.

Experience working with cross-functional project teams, product owners, module contractors, IT leads.

Education Required

Bachelor's degree in computer science, Information Technology, or related field.

10+ years equivalent work experience may be considered in lieu of a degree.

Education

Preferred

Additional coursework or certifications in IT Service Management, Software Engineering or

Enterprise Architecture.

Certifications Required

ServiceNow Certified System Administrator (CSA)

ServiceNow Certified Implementation Specialist (CIS) ITSM

ServiceNow Certified Application Developer (CAD)

Certifications Preferred (Not Required)

PMI Agile Certified Practitioner (PMI-ACP)

ServiceNow Certified Technical Architect (CTA)

ITIL 4 Foundation Certified

Professional Scrum Master (PSM)

Justification The MES project requires a dedicated ServiceNow Developer to design and maintain ITSM within the ServiceNow platform. This role is critical for ensuring incident, change, and release management workflows are implemented consistently across all MES modules. Without this role, the program risks delays in automation, integration challenges, and reduced efficiency in managing enterprise changes and releases.

Additional Information

Position is 100% onsite.