Director of Managed Services

Director of Managed Services

Full-time Direct hire role

Description

GDI is seeking a dynamic and experienced Senior Manager or Director Managed Services to lead our clients Managed Services division. Reporting to the VP of Service Delivery & PMO the selected candidate will oversee the team and delivery of technical managed services to our clients ensuring exceptional service quality driving continuous improvement and fostering strong client relationships. This role requires a strategic thinker with proven leadership skills deep technical expertise and a passion for delivering value through managed services.

Key Responsibilities

• Strategic Leadership : Develop and execute the strategic vision for the Managed Services division aligning with the companys overall objectives and market trends
• Service Delivery : Oversee the delivery of managed services including proactive monitoring incident management problem resolution and service level management
• Client Relationship Management : Build and maintain strong relationships with clients serving as the primary point of contact for escalations service reviews and strategic discussions
• Team Hiring Development & Management : Recruit lead and mentor a team of technical managed services professionals providing guidance coaching and support through regular 1 : 1s and team meetings to ensure high levels of quality customer service and employee engagement
• Continuous Improvement : Drive continuous improvement initiatives to enhance service quality efficiency and client satisfaction. Identify areas for optimization and implement best practices and tools to maximize operational effectiveness
• Financial Management : Manage the financial performance of the Managed Services division including budgeting forecasting and cost optimization
• Sales Support : Collaborate with the sales team to identify upsell and cross-sell opportunities within existing client accounts. Champion the sales process by providing technical expertise solution consulting and proposal development
• Compliance & Security : Ensure that managed services operations comply with industry standards regulatory requirements and security best practices. Implement and manage robust security measures to protect client data and infrastructure
• Vendor Management : Manage relationships with third-party vendors and partners negotiating contracts evaluating performance and ensuring alignment with service delivery objectives
• Reporting & Analytics : Develop and maintain metrics KPIs and reporting mechanisms to track the performance of managed services operations. Provide regular updates to senior management on key performance indicators trends and issues

Requirements

Our Benefits

About GDI Infotech :

GDI Infotech is a talent-matching company focused on matching the right people to the right positions to assist organizations achieve their strategic objectives. Since our founding in 1993 weve assisted countless organizations in achieving their goals.

Building successful teams requires more than just technical skills. GDIs proven 360 methodology address all attributes for success creating successful teams.

We positively impact lives daily by matching the right people with the right position.

Key Skills

Crisis Management,Marketing,Public Relations,Fundraising,Media Relations,Constant Contact,Strategic Planning,Social Media Management,Team Management,Public Speaking,Wordpress,Writing Skills

Employment Type : Full Time

Experience : years

Vacancy : 1