Market & Business Intelligence Manager

Overview

Join to apply for the Market & Business Intelligence Manager role at KYOCERA Document Solutions America, Inc.

When you join Kyocera Document Solutions America, Inc. you are joining an organization that is deeply rooted in the Philosophy of "doing what is right as a human being". Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability and a sense of urgency all while putting knowledge to work to drive change.

As a Market & Business Intelligence Manager at Kyocera, you will be responsible for developing the tools, platforms, and processes by which the company collects and analyzes both business performance data and customer research. This new opportunity in a strategically important area of the company will allow you to shape the future of customer and business intelligence for the organization. You will work closely with business leaders to identify their needs and translate them into functional requirements, then collaborate with Information Technology to build business intelligence platforms and reporting capabilities, to turn the requirements into reality.

Responsibilities

• Lead data collection, management and reporting to deliver actionable intelligence products for senior leadership, including data collection planning, data acquisition, data quality assessment, analysis and reporting.
• Partner with leaders across the organization to ensure effective use of data and visualization tools to drive informed decision making.
• Lead complex, cross-functional BI projects and generate customer insights through primary research, secondary research, and focus groups.
• Craft product market share analyses and industry trends / outlooks for Office technology hardware and software products.
• Support go-to-market planning with market and customer analysis, including market share by product segments, competitive intelligence and market forecasts using primary or secondary data sources.
• Craft compelling visualizations that are readily digestible, flexible, scalable and tell a story that drives business value.
• Develop and improve custom data visualization and analytics tools to help teams identify trends and monitor progress toward business goals.
• Collaborate with BI and IT to develop best-in-class dashboards.
• Communicate actionable recommendations to business stakeholders and high-level decision makers.
• Develop business requirements for reporting and dashboards of existing system data (e.g., market sales information, sales and revenue by segment / product).
• Develop and conduct surveys or new data collection methods to acquire customer feedback; execute recurring surveys (customer loyalty, brand awareness, customer satisfaction, employee engagement).
• Write and distribute regular research papers about customer or employee trends based on survey research.

Qualifications

Preferred

Compensation and Benefits

The typical pay range for this role is $81,000 - $119,000. The actual base salary offer depends on experience, education, geography, and other factors. This position may include a discretionary bonus based on performance.

We offer a comprehensive benefits package including :

Equal Opportunity

KYOCERA Document Solutions America, Inc. is an Equal Opportunity Employer, a VEVRRA Federal Contractor, and complies with all applicable federal, state, and local laws and nondiscrimination policies. Qualified minorities, women, protected veterans and / or individuals with disabilities are encouraged to apply.

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