Call Center Representative
Chota Community Health ServicesMadisonville, TN, US7 days ago
Job type
- Full-time
Job descriptionrefraining from discussing any personal or sensitive information about patients or employees Schedule appointments, confirm scheduled appointments, give directions to the facility, and answer patient Complete patient rescheduling as assigned Thoroughly document patient interaction in the appropriate fields Input the required patient data into the electronic health record Task refill requests, patient questions, etc. to appropriate person, as needed Refer to Patient Services, Patient Accounts, Eligibility Assistance Coordinators, and / or Phone Nurse as Assist patients with patient portal accounts Maintain a neat and orderly reception area that is appropriately stocked with supplies at all times Complete the Worker’s Compensation Payer Form, as needed Communicate with appropriate staff for emergency cases (i.e. chest pain, laceration, etc.) Communicate effectively with the PSSpatient issues, training needs, insurance discrepancies, and scheduling Communicate with the appropriate designated individuals to ensure that patients are helped and daily tasks Limits personal use of phone and internet access to emergencies Regular and predictable attendance Ability to cooperate and work well with others Sort and distribute mail for all three CCHS locations Check E Faxe and distribute to appropriate department Conduct daily appointment confirmations Performs other duties as assigned or requested
Job Description
Job Description
- Participate in Patient Centered Medical Home Care Team collaboration
- Adhere to all policies and procedures
- Answer high volume of inbound calls and directs them to the appropriate party
- Greet patients in a welcoming manner on the phone
- Use a low tone when it’s necessary to discuss a patient to ensure confidentiality and discretion of patient
information
questions
needed
conflicts
are accomplished
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Call Center Representative • Madisonville, TN, US
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