Job Summary
Responsible for developing, maintaining, and supporting technical infrastructure, hardware, and system software components for mid- to large-sized projects. Provide mentoring to junior team members. Major Tasks, Responsibilities and Key Accountabilities Performs installation, configuration, maintenance, debugging, and support for systems software/hardware, including implementation support for multiple infrastructure platforms. Tunes platforms to ensure expected availability and performance levels are achieved. Performs root cause analyses for service interruption recoveries. Creates preventative measures. Identifies and tests processes for automation. Performs configuration prior to the quality assurance process. Conducts quality assurance reviews to ensure standards and best practices are followed. Develops expert knowledge of industry best practices and uses that knowledge to provide technical support to project team members. Provides 24/7 on-call support for assigned systems, including investigating and troubleshooting problems. Interacts with requestors and architects to define system requirements. Translates the requirements into technical specifications. Interchangeably works with technical business-oriented teams. Nature and Scope Identifies key barriers/core problems and applies problem solving skills in order to deal creatively with complex situations. Troubleshoots and resolves complex problems. Makes decisions under conditions of uncertainty, sometimes with incomplete information, that produce effective end results. Independently performs assignments with instruction limited to the results expected. Determines and develops an approach to solutions. Receives technical guidance only on unusual or complex problems or issues. May oversee the completion of projects and assignments, including planning, assigning, monitoring and reviewing progress and accuracy of work, evaluating results, etc. Contributes to employees' professional development but does not have hiring or firing authority. Work Environment Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Typically requires overnight travel less than 10% of the time. Minimum Qualifications Must be a minimum of 18 years of age or older Must pass pre-employment assessment(s) if applicable Education and Experience Typically requires BS/BA in a related discipline. Generally 5-8 years of experience in a related field; certification is required in some areas OR MS/MA and generally 3-5 years of experience in a related field. Certification is required in some areas.Preferred Qualifications 5-8 years of systems engineering experience preferred. Demonstrated effective verbal, written, and organizational skills. Strong troubleshooting and analytical skills. Experience operating with minimal supervision while using experience and judgment to plan and accomplish goals. #LI-RemoteSenior Systems Engineer • Remote, Florida, United States
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