The Community Association Manager is accountable for all property operations. The purpose of the Community Manager is to effectively manage and coordinate team members, activities and available resources in order to accomplish property objectives as set forth by the Regional Manager and Director of Property Operations. These objectives will include maximizing property values and maintenance of the property’s mechanical systems. In addition, the Community Manager will train the Assistant Community Manager to assume all duties in the event of the Community Manager’s absence.
Duties and Responsibilities :
- Conduct all business in accordance with The Habitat Company’s policies and procedures, fair housing,
- Americans with Disabilities Act and all other laws pertaining to residential units as well as all employment laws
Fiscal / Financial
In conjunction with the Property Supervisor, the Manager will assist in formulation of budgets for each upcoming calendar year and is responsible for staying within the established budget guidelines throughout the yearEnsure that all assessments and other income are collected when due, and posted in a timely manner; in addition to ensuring that all bank deposits are made immediately and deposits are reported to the Corporate Office on a daily basisEnforce collection policies and procedures as established by the Board of DirectorsConstant vendor / contractor communications concerning work scheduling, billings, vendor relations and certificates of insurance; responsible for approving and submitting all invoices to Corporate Office for paymentAdministrative / Office
Maintains the community association’s recordsResponsible for office opening on schedule in accordance to agreed upon hours as set forth by the Board of DirectorsAttends scheduled corporate management meeting or board meetings as requiredMaintains records on all aspects of management activity on a daily, weekly and monthly basis, submits required reports to Corporate Office and Board on a weekly and monthly basisPrepare materials for organizing and participating in meetings of the community association, the board, and any committeesProvide guidance and advice to the board and to the community association on policy issuesManage the community association’s employees and contractorsEnsures that owner files are complete and that the completion of leases is being executed properlyPurchases office supplies within established budgeted guidelinesPayroll and invoice processingResident Relations
Maintain positive customer service attitudeInitiate and implement policies / procedures to maintain owner’s / resident’s communication, i.e. complaints, service requestsSafety
Reports all liability and property incidents to the Corporate Office immediately; ensures that all worker’s compensation claims are reported and proper paperwork is completedPrepares and maintains all emergency procedures and plansGeneral
Performs any additional duties or tasks as assigned by the Property SupervisorDispute resolution / rules enforcementPersonnel
Hires, terminates, trains, motivates and supervises all on-site staff in order to achieve operational goals of assigned property; this includes new employee indoctrination, annual performance reviews, review and approval of timesheets, instructing and advising on-site staff of employee procedures and guidelinesConducts on-going training with office staff, i.e. paperwork, workplace safety, and any other type of training that may be needed on a daily basisMaintains accurate payroll records as required by the Company
Qualifications :
Accredited resident manager or similar designationBachelor’s Degree in Business Administration or related field OR two (2) year experience in on-site community management is preferredMust have background in supervision and successful track record of accomplishmentMust have both physical and fiscal building knowledge.Must have active CAM license in Illinois