Account Developer

Staples is business to business. You’re what binds us together.

Join a world‑class sales organization where you’ll help businesses of all sizes get the products and solutions they need to thrive. As an Account Developer – Churn, you’ll re‑engage customers, win back lost business, and make a real impact by driving revenue growth across the U.S. This high‑velocity role puts you at the center of customer relationships—using phone, video, and digital outreach to solve problems, uncover needs, and deliver meaningful value. If you’re motivated, resilient, and ready to grow your sales career, this is your opportunity to thrive in an exciting, fast‑paced environment.

What you’ll be doing :

• Engage declining customers via phone, video, and digital channels to drive win‑back and retention.
• Strategically analyze reasons for customer decline and identify targeted contacts and category opportunities.
• Meet weekly and monthly win‑back targets and KPIs established by sales leadership.
• Consistently achieve activity goals—including outbound dials, selling time, and live contacts.
• Provide exceptional service by addressing customer inquiries, resolving issues, and ensuring satisfaction.
• Utilize CRM tools to manage interactions, track activities, and maintain accurate account records.
• Manage your funnel and pipeline through closed stages, ensuring consistent forward momentum.
• Partner with internal teams to support customer needs and drive growth.
• Apply Professional Selling Skills (PSS) to identify customer needs and build value‑added proposals and pricing.
• Lead on‑the‑spot pricing negotiations while ensuring a seamless customer experience.

What you bring to the table :

What’s needed – Basic Qualifications :

What’s needed – Preferred Qualifications :

We Offer :

Inclusive culture with associate-led Business Resource Groups

112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)

Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations – through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.