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Member Services Clerk

Member Services Clerk

Southwest Louisiana Electric Membership CorporationLafayette, LA, US
3 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Join the dynamic team at Southwest Louisiana Electric Membership Corporation (SLEMCO) as a Full-Time Member Services Clerk in Lafayette, LA. This position offers an exciting opportunity to work onsite, engaging directly with our valued members and contributing to a customer-centric experience. By leveraging your skills in business administration, accounting, or mathematics, you'll play a pivotal role in enhancing member satisfaction and maintaining our commitment to excellence. With a competitive Hourly pay structure, you'll be recognized for your contributions while developing your professional skills in a forward-thinking environment.

Your efforts will be integral to fostering collaborative relationships with both colleagues and customers, creating a positive impact within the community. You will be offered great benefits such as Medical, Dental, Vision, 401(k), RS Pension, Life Insurance, Long Term Disability Insurance Health Savings Account, Paid Time Off, and Snack / Drink Room. If you are ready to make a difference in the electric cooperative industry, apply today to be part of our energetic and professional team!

A little about Southwest Louisiana Electric Membership Corporation (SLEMCO)

Today, SLEMCO is one of the nation's largest and most highly regarded electric cooperatives. SLEMCO, like thousands of other member-owned cooperatives, was founded on the principle that a group of people working together can achieve their goals better and more efficiently than any individual can on his or her own. And it is our hard-working and dedicated employees that make it work.

Are you excited about this Member Services Clerk job?

As a Member Services Clerk at Southwest Louisiana Electric Membership Corporation (SLEMCO), you will play a crucial role in delivering excellent service to our cooperative members in Lafayette, LA. This position involves processing payments, maintaining precise account information, and ensuring the efficient distribution of mail and correspondence. Your responsibilities will include receiving and applying member payments using Opex and Aperta software systems, assisting with service applications, and processing disconnection requests. You will also handle miscellaneous service orders, address member inquiries, and ensure smooth cashier operations.

Your ability to maintain accurate consumer account data and facilitate communication within departments will be vital to sustaining positive member relationships and enhancing daily operational efficiency. Join our professional team and contribute to our mission of customer-centric service in the electric cooperative industry!

Does this sound like you?

To thrive as a Member Services Clerk at Southwest Louisiana Electric Membership Corporation (SLEMCO), candidates should possess a high school diploma or equivalent, with preference given to those who have completed coursework in Business Administration, Accounting, or Mathematics. Experience as a utility billing clerk or a similar role within a utility or government agency is highly desirable. Proficiency in Microsoft Office Suite, particularly Word and Excel, along with the ability to troubleshoot common technical issues, is essential. Candidates should demonstrate strong accounting, mathematics, and data-entry skills, as well as the ability to reconcile general ledger accounts.

The role demands excellent time management capabilities with the ability to prioritize tasks independently. Strong communication skills are crucial for effectively interacting with members and coworkers. Familiarity with utility billing procedures and related software systems will enhance your ability to excel in this professional and customer-focused environment. Attention to detail, good listening skills, and a commitment to accuracy are vital for maintaining positive member relationships.

EDUCATION AND EXPERIENCE

Required :

  • High school diploma or equivalent.

Preferred :

  • Associate degree or college coursework in Business Administration, Accounting, or Mathematics
  • Continuing education in computer applications such as Microsoft Office, spreadsheets, and database systems
  • Any equivalent combination of education, experience, and training in a related field considered

    • Knowledge and skills required for the position are :

  • Experience as a utility billing clerk or lead role within a utility or government agency desired.
  • Knowledge of utility billing procedures and related software systems.
  • Proficiency in Microsoft Office Suite (Word, Excel) and ability to troubleshoot common computer and hardware issues.
  • Ability to reconcile assigned general ledger accounts.
  • Basic accounting, mathematics, and data-entry skills.
  • Proficiency with 10-key calculator, keyboard, and other standard office equipment.
  • Strong time management skills with the ability to meet deadlines and prioritize tasks with minimal supervision.
  • Ability to create and interpret reports and communicate clearly with members and co-workers.

    • WORKING CONDITIONS AND PHYSICAL ABILITIES

  • Schedule :

    • Rotating Compressed Schedule :

  • Week 1 : Monday-Thursday 9 hours per day; Friday 8 hours.
  • Week 2 : Monday-Thursday 9 hours per day; Friday off.
  • May be required to work evenings, weekends, holidays, or during emergencies as needed.
  • Work performed primarily in an office environment with moderate noise levels.
  • Requires hand-eye coordination and fine motor skills to operate computers and office machinery.
  • Must be able to push, pull, lift, and / or carry up to 20 pounds occasionally.
  • Requires good listening skills and attention to detail in member interactions.

    • Join us!

    Applying for this position is a walk in the park if you feel it's a good fit for you. Best of luck!

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    Service Clerk • Lafayette, LA, US