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Job Service BDC Agent - Mercedes-Benz of Manchester

Job Service BDC Agent - Mercedes-Benz of Manchester

Group 1 AutomotiveManchester, NH, US
30+ days ago
Job type
  • Full-time
Job description

Service Business Development Center (BDC) Agent

Mercedes-Benz of Manchester, part of the rapidly growing Group 1 Automotive family, is looking to add a Service Business Development Center (BDC) Agent to our Service Team.

What We Offer

  • Competitive compensation
  • Health, dental, and vision insurance
  • Life and disability insurance
  • 401(k) with company match
  • Paid vacation and holidays
  • Employee stock purchase plan
  • Employee vehicle purchase program
  • Professional, supportive work environment
  • Ongoing job training and advancement opportunities

Responsibilities and Duties

Efficient and accurate work in accordance with dealership and factory standards

  • Maintain an organized area
  • Answering switchboard phones
  • Soft transferring incoming calls
  • Communicate directly with service advisors, and clients regarding the status of the service work
  • General computer tasks
  • Respond to incoming client request emails
  • Follow up with clients after service
  • Filing (Service Repair Orders, Parts Counter Tickets, Car Deal Files, and Hard Copies)
  • Adhere to our values : Integrity, Transparency, Professionalism and Teamwork
  • Appointment scheduling
  • Regular attendance consistent with company attendance policy

    • Qualifications

  • Auto dealership Internet or Business Development Center (BDC) experience is a plus!
  • Superior communication and customer service skills
  • Solid working knowledge of the Internet
  • Maintaining a positive, can-do attitude
  • High School Diploma or equivalent

    • Pre-employment Requirements : All applicants must successfully complete background checks, a motor vehicle record (MVR) check, and drug screening.

    Group 1 Automotive, a Fortune 250 company, is a leading operator of automotive dealerships and collision centers across the United States and United Kingdom.

    If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail.

    Group 1 Automotive is an Equal Opportunity Employer.

    IND4#PRI

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    Service Bdc • Manchester, NH, US

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