Hotel Front Desk Supervisor

Job Description

Job Description

The TRU / Home2 Suites by Hilton St Louis Downtown is hiring a Front Office Supervisor. The Front Office Supervisor assists the Front Office Manager in directing the operations of the Front Desk staff to properly ensure prompt, efficient, and courteous service to guests, that all guests' needs are met during their stay, and to deliver the highest levels of guest satisfaction.

Responsibilities :

• Assists in the operations of the Front Desk by supervising all Guest Service associates.
• Ensures guest satisfaction by responding to guest requests in a friendly, service-oriented manner, resolving guest complaints, and greeting in-house guests.
• Fills in at the Front Desk during busy periods or when staff needs dictate, in addition to the 3rd shift.
• Performs other duties as assigned by management.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.

Qualifications :

About Company

The Tru and Home2 Suites by Hilton are located in downtown St. Louis. The hotel is walkable to the Americas Center and the Enterprise Center, each within 10 minutes. We’re also surrounded by several parks, museums, coffee shops, and dining. Busch Stadium, St. Louis City SC Stadium, and Gateway Arch Park are all within a 10-minute drive. We’re also 15 minutes from World Wide Technology Raceway.