Medical Customer Service Representative (Onsite) - Moline

Medical Customer Service Representative (Onsite) - Moline

Support our healthcare partners & help them thrive at Meduit! As a Medical Customer Service Representative, you'll be a key point of contact, compassionately guiding patients through their medical bills and enabling our clients to focus on exceptional patient care.

If you're a skilled communicator eager to make a tangible difference in the healthcare ecosystem, apply today!

Helping patients understand financial responsibility in a helpful and non-threatening manner

Taking inbound and making outbound calls to patients regarding outstanding balances

Meeting or exceeding established metric goals

Following established procedures to resolve patient account balances :

Identifying consumer payment plans

Utilizing call scripts provided

Setting up consumer payments over the phone

Documenting all conversations electronically on company and / or client systems

Assisting patients in determining eligibility for financial assistance programs and / or bank loans when applicable

Providing information to Client Services as needed

Understanding and fully complying with all federal and state laws and regulations (HIPPA, Medicare Fraud, Waste and Abuse, etc.) regarding collections policies and procedures

Compassion

Communication

Problem-solving

Teamwork

1 year of previous call center experience (In-office or Remote)

High School Diploma / GED

Proficiency with PC-based applications (Microsoft Outlook, Word, and Excel)

Pay : $17-19 / hour

Schedule : 7am - 5pm Central Time Zone, Monday Friday

Location : 5320 22nd Avenue, Moline, IL 61265

Anticipated start date : 12 / 1 / 25

Paid Training : 3 weeks

Background check : As a condition of employment, a pre-employment background check will be conducted

Steady work schedule

Full comprehensive Paid Training Program (3+ weeks)

Medical, Dental, and Vision insurance

HSA and FSA available

401(K) plans with company match

PTO and Paid holidays

Employer paid life insurance and long-term disability

Internal company growth

Meduit was born out of a drive for excellence and a passion for improving revenue cycle management (RCM) for healthcare organizations and the patients they serve. To achieve our goal, we need you! Employees are the cornerstone of our success. As one of the nation's leading RCM solutions companies, we partner with hospital and physician practices in 48 states to provide excellent and compassionate patient engagement. We focus on the payments so our clients can focus on their patients, by living our core values : Integrity, Teamwork, Continuous Improvement, Client-Focused, and being Results-Oriented. You can find out more about Meduit at www.meduitrcm.com.

Meduit is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, military status, genetic information, sexual orientation, marital status, domestic violence victim status or status as a protected veteran or any other federal, state, or local protected class.