Senior Project Manager, Behavioral Health

Behavioral Health Senior Project Manager

The Behavioral Health Senior Project Manager will provide oversight for initiatives requiring project management impacting the Behavioral Health Product and Customer Success team for a suite of behavioral-health related offerings. You will play a crucial role in developing relationships and ensuring excellent service delivery to all customers. The type of projects worked on will be complex and have impacts to revenue. As a Senior Project Manager, you will participate as a member of the leadership team and act as a mentor to colleagues in the department as well as manage an administrative team that supports the Customer Success Account Managers.

Primary Responsibilities

• Provide expert knowledge in project management while also leading a team of administrative staff
• Delegate tasks to the team and offer coaching and guidance to maintain efficiency and quality standards
• Prioritize, and complete projects as identified by Behavioral Health leadership team with a particular focus on customer impact and revenue
• Support and provide input around initiatives to drive efficiency and effectiveness within the Behavioral Health department or ComPsych as a whole
• Create, maintain, and manage all content within Behavioral Health systems serving as the central repository for customer success policies, procedures, and educational resources
• Lead and coordinate all health fair season initiatives, including logistics, materials, giveaways, and representation requests
• Oversee and maintain ownership of the company's online platform tool
• Maintain the Customer Success department calendar, curriculum, and meeting operations (agendas, invites, recordings, etc.)
• Manage activation of customer access delivery modalities (chat, online scheduling, waitlist scheduler, and other systems)
• Serve as owner, complier, and auditor for critical tracking tools, including retention lists, upsell tracking, termination tracking, and account health records
• Act as liaison to resolve system-related issues (e.g. inaccurate plan design, missing employee counts, mismatched records between systems)
• Build and maintain cross-departmental relationships in order to effectively drive key projects with minimal leadership support needed
• Establish strong credibility and trust with ComPsych's business leaders
• Develop a strong understanding of the Behavioral Health product offering and act as a subject matter expert
• Set appropriate expectations for project delivery and drive to 100% of deliverable dates met
• Develop and communicate clear, concise, up-to-date project plans and make available to all stakeholders
• Act as a mentor to other project managers and support resources
• Perform other duties as assigned

Job Qualifications

Benefits and Perks

EEO

ComPsych is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws. ComPsych Corporation maintains a drug free workplace.