People Analytics Delivery Program Manager

People Analytics Delivery Program Manager

One Model is seeking a seasoned SaaS Program Manager to establish the operational heartbeat of our People Analytics Delivery team. Reporting directly to the Vice President, Customer Success, this role is responsible for the end-to-end program management of our entire Delivery portfolio, including all customer implementations and data projects related to our People Analytics SaaS platform.

You will provide the governance, structure, and capacity planning necessary to ensure delivery projects are delivered on time, within budget, and to the highest quality standards. In addition to internal program oversight, you will personally manage our most complex, strategic, or high-risk implementation projects to ensure customer success and adoption.

Program Ownership & Governance

Program Management & Portfolio Oversight (60%)

• Program Leadership & Strategy : Define, standardize, and oversee the execution framework for all Delivery projects within the Delivery organization.
• Develop and maintain a consolidated program roadmap for all current and upcoming data projects, aligning resources and priorities with internal business goals and targets.
• Maintain and report to leadership on overall program health, delivery timelines, key risks, executive escalations, and forecast vs. actual utilization.
• Capacity Planning & Resource Allocation : Lead capacity planning for the Delivery team, projecting staffing needs based on the sales and existing customer pipelines.
• Proactively work with Delivery leadership to forecast resource needs, balance workloads globally across a team of seven Delivery Leads, seven Delivery Engineers, and one Project Manager, and flag staffing gaps or constraints.
• Monitor current resource utilization, identify skill gaps, and collaborate with Delivery leadership to plan for future training needs.
• Process Improvement & Quality Assurance : Drive the creation, maintenance, and enablement of best-in-class project management tools, templates, and processes.
• Ensure consistency and quality in project execution.
• Establish and track key performance indicators (KPIs) for delivery data quality and project success.

Executive Project Management (40%)

What You'll Bring

Defining Program Success : Key Performance Indicators (KPIs)

It's Awesome, But Not Required If You Have :

What's In It For You

At One Model we pride ourselves on our supportive and inclusive work environment and are confident that you will feel included here regardless of your demographic. We see the value of having a diverse workforce, which is why we encourage you to apply for the role even if you don't think you're a 'perfect fit'.

Base Salary Range $150,000 - $180,000 USD