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National Account Director - Midwest & East Coast

National Account Director - Midwest & East Coast

Balboa Bay Resort & ClubNewport Beach, CA, United States
5 days ago
Job type
  • Full-time
Job description

Job Details

Level

Experienced

Job Location

Balboa Bay Resort - Newport Beach, CA

Position Type

Full Time

Salary Range

$90000.00 - $110000.00 Salary / year

Travel Percentage

Up to 25%

Job Shift

Day

Description

Position Summary :

Responsible for proactively managing group business with direct management of the vertical market of Pharmaceutical, Insurance & the Maritz Account. Focused on the geographical market of the Midwest including Michigan, Indiana, Ohio, Colorado, New Mexico and South-Central including Texas, Louisiana and Arkansas. Local territory of Orange County and San Diego.

Duties & Responsibilities

Primary Responsibilities / Essential Functions :

  • Actively solicits new business opportunities through prospecting new customers (including groups, travel managers, travel agents and consumers). Uses network channels to open doors to new customers. Solicit group business through action plan preparation and execution.
  • Maintain accounts, contact, activity and business details within the appropriate applications.
  • Seeks methods to penetrate key business activities within the marketplace and finds profitable ways to bring this business to the hotel.
  • Research information on market and trends and the clients supporting those markets locally.
  • Actively participates in industry related organizations. Attends trade shows, community events and industry meetings to develop business. Participates in Sales blitzes. Makes onsite and field presentations to prospective clients. Participates in pre-convention meetings, training and other sales-related meetings as required.
  • Establish parameters, quote and negotiate prices, confirming by written contracts.
  • Work closely with Conference Services and Operational Departments to ensure all details of the contract were delivered.
  • Develops long-term relationships with clients or potential clients by maintaining consistent verbal and written communications and providing good customer service.
  • Ensure the achievement of sales objectives on a monthly, quarterly and yearly basis.

Other Responsibilities / Supportive Functions :

  • Responds to guest inquiries and coordinates special arrangements and requests.
  • Resolves guest complaints within scope of authority, otherwise refers the matter to upper management. Notifies supervisor and / or Security of all unusual events or circumstances.

    • Qualifications

    Qualifications (relevant experience, education and training) :

  • High school diploma or general education degree (GED), or equivalent combination of education and experience. Bachelor's degree in Hospitality desired.
  • Five or more years of luxury resort group sales experience. Experience selling to various assigned markets desired (i.e., Corporate, Education, Association, SMERF).
  • Previous independent hotel, non-brand 4- or 5-Star hotel experience, preferred but not required.
  • Previous pre-opening / rebranding Group Sales experience.
  • Account Director will be assigned territory based on market trends, experience and current resort needs.
  • Required to travel periodically throughout year.
  • Excellent communications skills and effectively interact with all levels of employees, guests and vendors.
  • Proven ability to work independently, as well as a part of a team.
  • Well organized, outgoing, team-oriented and creative.
  • Ability to work under pressure; must be able to multi-task and possess excellent follow-up skills.
  • Advanced computer skills including Word, Excel and Outlook
  • Opera, Salesforce FDC, ProposalPath and Cvent experience preferred.
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