Head of Operations North America

North America Head Of Operations

At Artex, we reimagine what risk management can be and we do it with bold thinking, deep expertise, and an unwavering belief in what's possible. As part of our global team, you'll help clients navigate complex risks through creative, forward-looking solutions that go beyond the expected. This is a place where innovation is encouraged, ideas are welcomed, and no two days look the same. We're a community of confidently curious problem-solvers, opportunity seizers, and collaborative thinkers, working together to challenge convention and shape the future of our industry. Here, you'll be supported to explore your potential, grow your expertise, and make a meaningful impact on a global scale.

The North America Head Of Operations will act as a central point of contact for all US branches, Cayman & Bermuda (ARS) and co-ordinate any change or response to Artex and / or Gallagher operational policies, procedures, rules, initiatives and goals and help deliver the strategy set by the Global COO to facilitate the development and execution of the long-term business and operational strategy.

Key Duties / Responsibilities :

• Assist the Global COO in delivering the operational strategy for Artex North America (including Cayman & Bermuda ARS).
• Lead on design and delivery of target operating model (products, process, people, organisation, systems) across all Artex North America branches / domiciles, identifying where investment will be needed and governing the implementation of new operational processes, procedures and business solutions.
• Assist and support the North America Executive in the strategic development and expansion of the Company.
• Develop, implement and monitor systems & procedures to ensure they are meeting operational KPIs and there is timely / accurate delivery of all required Management Information.
• Lead on insourcing, resourcing & operational process change across North America, tracking, measuring and communicating value creation.
• In conjunction with the Compliance function / representatives, develop risk, compliance and governance procedures to deliver a high-quality operating environment that meets internal policies and all current and future regulatory requirements.
• Ensure North America functions operate within risk appetite, reporting breaches in accordance with the Risk Management framework.
• Support business and shared service departments in the monitoring financial risk related appetites through the provision of data and expertise.
• Lead and support the local operation leads across the North America branches in delivering operational and business objectives.
• Support the integration planning and implementation of all newly acquired businesses.
• Act as a central point of contact for escalation of material operational issues across all North America offices & assist with resolution of critical operational challenges.
• Co-ordinate with all North America branches on Real Estate strategy and implement & monitor business resilience & crisis management planning.

About You :

Compensation and benefits :

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market / geography, complexity or scope, specialized skill set, lines of business / practice area, supply / demand, and scheduled hours. On top of a competitive salary, we also offer a wide range of benefits including medical / dental / vision plans, life and accident insurance, 401(K) and Roth options, tax-advantaged accounts, educational expense reimbursement, paid parental leave, and more.

Gallagher values inclusion and diversity. We embrace our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender, sexual orientation, gender identity, gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.