National Accounts Manager

Job Description

Job Description

Job Summary

As Fortis Fire rapidly expands, we are looking for a driven National Accounts Manager to play a key role in growing and managing national customer relationships, while driving performance and expansion initiatives.

The National Accounts Manager is responsible for overseeing a portfolio exceeding $10 million in annual revenue, building and sustaining strategic B2B relationships, and helping Fortis Fire scale nationally. The National Accounts Manager role is both strategic and hands-on, focused on account growth, KPI accountability, and direct client engagement. The National Accounts Manager will also drive merchandising of performance metrics, develop new locations, and actively contribute to new customer acquisition efforts.

Essential Duties and Responsibilities

• Manage and grow national B2B accounts totaling $10M+ in revenue, delivering consistent value and service excellence.
• Develop and execute strategic plans to increase client retention, wallet share, and multi-location coverage.
• Collaborate with marketing and leadership to merchandise performance—presenting results, successes, and insights to clients and prospects to reinforce value and support renewals.
• Proactively identify opportunities to add new customer locations and expand services within existing accounts.
• Drive new business development within assigned verticals or regions, supporting company growth initiatives.
• Oversee all aspects of customer experience and ensure delivery meets or exceeds agreed-upon key performance indicators (KPIs).
• Act as the primary liaison for national clients and collaborate with internal departments (operations, compliance, service, and sales support) to deliver seamless service.
• Manage third-party service providers to ensure consistency, compliance, and client satisfaction across geographies.
• Lead pricing discussions, contract renewals, and service proposals, aligning with business goals.
• Provide regular reporting, performance insights, and growth updates to leadership and clients.
• Travel up to 30% to meet with clients, develop business opportunities, and oversee service delivery.

Required Skills & Qualifications

Preferred Qualifications :

Compensation :

$85,000 - $105,000 annually (based on experience) + commission.

This pay range reflects the base salary Fortis Fire & Safety reasonably expects to pay for this position at the time of posting. Final compensation may vary based on factors such as experience, skills, and location. This role is also eligible for commission and benefits including medical, dental, vision, 401k match, pet insurance, short term / long term disability, etc...

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and / or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Fortis Fire & Safety Inc. is an EEO Employer. We select people on the basis of skill, training, ability, attitude, and character without discrimination with regard to age, sex, color, race, creed, national origin, religious persuasion, marital status, political belief, or a disability that does not prohibit performance of essential job functions.