Talent.com
Scheduling Coordinator / Dispatcher

Scheduling Coordinator / Dispatcher

Generator SupercenterNashville, TN, US
1 day ago
Job type
  • Full-time
Job description

Service Coordinator / Dispatcher

Generator Supercenter is seeking a highly organized and responsible Service Coordinator / Dispatcher to join our growing organization. In this position, you will perform clerical tasks, answer phones, and help around the office. Other duties will include assisting the office manager with preparing documents, organizing files, managing existing documents, and generally keeping the office organized, tidy, and running smoothly.

Key competencies and requirements include :

  • Verbal and written communication skills
  • Listening skills
  • Problem analysis and problem-solving
  • Customer service orientation
  • Organizational skills
  • Attention to detail
  • Good judgment
  • Adaptability
  • Teamwork
  • Stress tolerance and resilience
  • Multi-tasker - be able to perform various clerical duties

Education and experience requirements :

  • High school diploma or equivalent
  • Proficient in relevant computer applications
  • Required language proficiency
  • Knowledge of customer service
  • Good data entry and typing skills

    • Duties and responsibilities include :

  • Scheduling & Dispatching : Schedule and dispatch service technicians for preventive maintenance, repairs, and emergency calls.
  • Prioritize and coordinate service calls based on urgency, location, and technician availability.
  • Monitor technician workloads to ensure efficiency and productivity.
  • Customer Communication : Serve as the main point of contact for customers regarding service requests, updates, and scheduling.
  • Provide accurate information about service timelines, job status, and maintenance programs.
  • Handle customer inquiries and resolve service-related issues promptly.
  • Work Order & Documentation Management : Create, update, and close work orders in the service management system.
  • Ensure all service documentations are completed accurately.
  • Maintain detailed service records for warranty and compliance purposes.
  • Parts & Inventory Coordination : Coordinate with the parts department to order necessary components for repairs and maintenance.
  • Track part deliveries and ensure timely availability for scheduled jobs.
  • Maintain accurate inventory and usage records.
  • Salary will commensurate with experience.

    • We are the largest residential generator installer in the state of Texas and rapidly expanding across the US. Come join us - be a part of our team!

    Create a job alert for this search

    Scheduling • Nashville, TN, US