Senior Client Delivery Director

Overview

Resource Innovations is seeking a dynamic Client Delivery Director with significant experience managing energy efficiency, load management, and other customer-centric programs to join our growing team in California. As a Client Delivery Director, you will oversee the Customer Program Delivery Team based in CA and serve as a trusted partner to our clients, deeply engaging with them to understand their priorities, anticipate needs, and co-create innovative solutions aligned with their strategic direction.

In this highly visible role, you will be responsible for resource planning, budgeting, forecasting, and driving both innovation and continuous improvement in program delivery. You will build upon and enhance successful programs, identify opportunities for strategic growth, and develop tailored approaches that help our clients achieve and exceed their goals. This position requires exceptional relationship-building skills, strategic vision, and the ability to foster a culture centered on client success and measurable impact.

You will directly oversee 4-5 Managers and 30+ supporting team members administering a mature business energy efficiency portfolio—spanning small business and large commercial, electrification, and low-income programs—while working in close partnership with the Director of Business Development to expand and evolve our utility-focused solutions.

Resource Innovations (RI) is a women-led energy transformation firm focused on impact . Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change.

Responsibilities

• Lead and strengthen strategic client relationships, serving as a trusted advisor who proactively identifies opportunities to build on existing successes and advance client objectives.
• Engage directly with client leadership to co-develop forward-looking strategies that align with their evolving goals, regulatory environment, and market conditions.
• Translate client priorities into actionable delivery plans, ensuring programs are innovative, high-quality, and impactful.
• Promptly address and resolve client concerns, reinforcing confidence and long-term collaboration.
• Ensure quality of services, contract compliance, and achievement of performance metrics, while meeting or exceeding delivery schedules for multiple concurrent projects.
• Secure and align staffing and resources to meet program goals, drawing from cross-functional teams or new hires as needed.
• Maintain financial accountability for assigned projects, ensuring adherence to budgets, revenue targets, and profitability goals.
• Collaborate with Business Development and other practice areas to identify and capture new opportunities in alignment with client strategies.
• Provide accurate forecasts and strategic insights to support corporate and division planning.
• Mentor and develop staff with a focus on enhancing client engagement skills, technical expertise, and innovative problem-solving.
• Other duties as assigned.

Qualifications

Benefits & About Resource Innovations

Resource Innovations is a women-led energy transformation firm focused on impact . We are constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. We are leading the charge to power change.

Equal Opportunity Employer : Resource Innovations is committed to ensuring equal employment opportunities for all applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. We comply with applicable state and local laws governing non-discrimination in employment in every location in which the company does work.

Compensation & Benefits : The base salary range for this position is $150,000 - $210,000. In addition to base pay, employees are eligible for a discretionary annual bonus. Final compensation will be determined based on experience, education and location. Benefits include three weeks of paid vacation per year, paid holidays, 401(k) with employer matching, health, dental and vision insurance, and other supplemental benefits. Employment is contingent upon successful completion of background and reference checks, and may include a pre-employment drug screen where applicable.

The above job description and requirements are not all-inclusive. Resource Innovations reserves the right to make changes to job descriptions and requirements at any time without notice.

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