Operations Analyst - 3rd Shift - Wire Exception & Repair
At Bank of America, the common purpose is to help make financial lives better through the power of every connection. We drive Responsible Growth and deliver for our clients, teammates, communities, and shareholders every day. Being a Great Place to Work is core to our Responsible Growth. We are committed to an in-office culture with specific requirements for office-based attendance and flexibility for our teammates and businesses based on role-specific considerations.
This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing.
Responsibilities :
- Analyzing wire instructions to successfully repair complex wire payments
- Adhering to production standards set internally within the business unit, while executing procedures and maintaining a high level of accuracy
- Ability to learn and understand payment processing, including the lifecycle and format of a wire, the wire transfer product, and wire settlement flows
- Ability to navigate multiple processing applications during research and exception processing
- Assists with coordination of implementation for products, services, and operational solutions
- Supports the design, documentation, implementation, and monitoring of new products and services
- Provides guidance regarding procedural, technical, and operational changes
- Expands business products knowledge within operations environment
- Builds network by developing relationships with partners and teammates
- Inspects data to identify issues and trends
- Collects and interprets data to validate operational processes
Required Qualifications :
Minimum of 1 year experience with Wires or research and analysis experience in a production environmentAbility to multitask using various systems / applicationsExcellent time management and prioritization skills, with ability to meet deadlines under pressureStrong ability to work both independently and collaborativelyExcellent communication / organizational skillsProficient work experience with Microsoft Office Suite, especially ExcelSchedule is 11pm to 8amOvertime as neededDesired Qualifications :
Knowledge with any of the following software is a plus : WTX, ARIES, JIRA, Intix Applications, eTask, SWIFTWorking knowledge of payment investigation systemsFinancial industry experienceSkills :
Attention to DetailCustomer and Client FocusMonitoring, Surveillance, and TestingProcess Performance ManagementResearchAdaptabilityBusiness AnalyticsCritical ThinkingReportingWritten CommunicationsData ManagementPolicies, Procedures, and Guidelines ManagementProcess DesignProcess EffectivenessStrategic ThinkingBank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.